Summary
Overview
Work History
Skills
Timeline
Generic

Nicole Helsham

Tumut

Summary

Dynamic Cook Supervisor with extensive experience at Woolpack Hotel Tumut, recognized for enhancing kitchen efficiency and reducing food waste through effective inventory management. Skilled in food preparation and team leadership, I foster a collaborative environment that boosts staff productivity and elevates customer satisfaction. Committed to maintaining high culinary standards and safety protocols.

Overview

2025
2025
years of professional experience

Work History

Cook

Ryoal Hotel
  • Maintained organized and sanitary work areas to ensure safety and food quality.
  • Prepared meals efficiently during peak hours, meeting strict time constraints.
  • Managed multiple orders simultaneously while maintaining high presentation standards.
  • Prepared food items according to recipes and portion control guidelines.
  • Set up cooking supplies and workstations to maximize kitchen productivity.
  • Prioritized kitchen duties to expedite food preparation and service.
  • Monitored stock freshness by rotating ingredients and tracking inventory.
  • Implemented portion control techniques to significantly reduce food waste.

Cook Supervisor

Woolpack Hotel Tumut
11.2023 - 01.2025
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
  • Continuously evaluated staff performance levels through regular assessments, identifying areas for improvement and providing targeted coaching.
  • Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
  • Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
  • Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
  • Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
  • Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
  • Cultivated a positive work atmosphere through open communication channels between staff members, promoting teamwork and cooperation among colleagues.
  • Kept abreast of industry trends in order to incorporate fresh ideas into menu planning, ensuring an exciting dining experience for customers.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Identified areas for cost reduction in ingredient sourcing without sacrificing quality or flavor profiles of dishes served.
  • Successfully balanced competing priorities in a high-pressure environment by efficiently delegating tasks to the team and maintaining clear lines of communication.
  • Streamlined recipe development process by testing new dishes extensively before adding them to the menu lineup.
  • Spearheaded efforts to enhance the dining experience for guests by collaborating closely with front-of-house staff to address service-related concerns.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Served consistent portions following recipes and control standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Controlled food costs and managed inventory.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Monitored food inventory and supplies to prevent waste.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored food preparation, production, and plating for quality control.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Planned and executed promotions and special events in close collaboration with management.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Set and oversaw weekly and special event menu plans.

Cook Supervisor

The Star Hotel
05.2022 - 11.2023
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
  • Continuously evaluated staff performance levels through regular assessments, identifying areas for improvement and providing targeted coaching.
  • Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
  • Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
  • Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
  • Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
  • Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
  • Cultivated a positive work atmosphere through open communication channels between staff members, promoting teamwork and cooperation among colleagues.
  • Kept abreast of industry trends in order to incorporate fresh ideas into menu planning, ensuring an exciting dining experience for customers.
  • Successfully balanced competing priorities in a high-pressure environment by efficiently delegating tasks to the team and maintaining clear lines of communication.
  • Identified areas for cost reduction in ingredient sourcing without sacrificing quality or flavor profiles of dishes served.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Streamlined recipe development process by testing new dishes extensively before adding them to the menu lineup.
  • Spearheaded efforts to enhance the dining experience for guests by collaborating closely with front-of-house staff to address service-related concerns.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Served consistent portions following recipes and control standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Controlled food costs and managed inventory.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Monitored food inventory and supplies to prevent waste.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored food preparation, production, and plating for quality control.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Planned and executed promotions and special events in close collaboration with management.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Set and oversaw weekly and special event menu plans.

Personal Cleaner

PJC Contract
01.2019 - 09.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning and waxing equipment.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Operated buffers and burnishers to clean and polish floors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Cleaner Supervisor

Adept Contractors PtyLtd
2019 - 2020
  • Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.
  • Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
  • Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
  • Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
  • Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
  • Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
  • Assisted upper management in developing new business opportunities by participating in sales presentations showcasing our company''s unique capabilities as a top-notch cleaner supervisor service provider.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Fast Away Couriers

Deliver Driver
2018 - 2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cleaner

Swifty Clean
2017 - 2018
  • Supervised supplies in inventory and submitted reorder requests.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Fostered safer work environment by promptly addressing spills and potential hazards.

Laundry Operator

Hall's Dry Cleaners
2016 - 2017
  • Demonstrated flexibility and adaptability in learning new techniques, equipment operation, and industry trends to stay current with best practices in laundry services.
  • Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
  • Increased productivity with consistent attention to detail while inspecting garments for stains, tears, or needed repairs.
  • Assisted customers with inquiries or concerns, ensuring positive experiences and repeat business.
  • Improved laundry efficiency by implementing a systematic approach to sorting, washing, and folding garments.
  • Developed strong relationships with clientele through exceptional customer service skills while handling transactions at the front desk.
  • Upheld strict hygiene standards by regularly sanitizing surfaces within the facility as well as practicing proper personal cleanliness habits during work hours.
  • Maximized space utilization within the facility through effective organization of clean linens awaiting distribution or pickup.
  • Contributed to team success through diligent work ethic and excellent communication with colleagues.
  • Adapted to fluctuating workloads by efficiently managing laundry tasks during peak periods and downtime.
  • Reduced garment damage by properly handling delicate fabrics throughout the laundering process.
  • Maintained an organized workspace for efficient processing of incoming and outgoing laundry items.
  • Streamlined workflow by effectively loading and unloading washers and dryers according to capacity guidelines.
  • Maintained a clean and safe working environment by adhering to health and safety standards in the laundry facility.
  • Sustained equipment functionality through routine cleaning, maintenance checks, and prompt reporting of issues to management.
  • Expedited client orders by accurately tracking, labeling, and packing completed items for pickup or delivery.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Examined dried clothes to identify stains, tears and issues.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Collected soiled linens and clothing and pretreated stains.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Tested machines and made minor adjustments, keeping equipment functional.
  • Assisted with unloading and loading customer laundry items.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Cleaned machine filters and lubricated equipment.

Cleaner Supervisor

Andergrove Caravan Park
2016 - 2017
  • Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
  • Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
  • Mentored new supervisors, sharing my expertise in overseeing teams of cleaners and providing guidance on how to effectively manage their own staff members.
  • Continuously updated knowledge of industry standards, regulations, and best practices through participation in professional development courses and conferences.
  • Implemented an ongoing training program that kept staff informed of the latest industry trends, techniques, and tools in commercial cleaning operations.
  • Boosted employee morale through recognition programs that acknowledged exceptional performance from individual team members.
  • Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
  • Worked closely with human resources personnel to recruit highly skilled cleaners who shared our values of professionalism, integrity, customer satisfaction.
  • Optimized inventory management, reducing waste and lowering supply costs without compromising quality or efficiency.
  • Consistently met or exceeded performance targets by closely monitoring progress toward goals and adjusting tactics as needed.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Managed laundry sorting, washing, drying, and ironing.
  • Established and enforced safety protocols and guidelines for staff.
  • Maintained required records of work hours, budgets and payrolls.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Monitored staff performance and provided feedback to drive productivity.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.
  • Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
  • Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
  • Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
  • Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
  • Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
  • Assisted upper management in developing new business opportunities by participating in sales presentations showcasing our company''s unique capabilities as a top-notch cleaner supervisor service provider.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Kitchen organization
  • Strong attention to safe food handling procedures
  • Frying
  • Cooking techniques
  • Knife skills
  • Sanitation
  • Supply restocking
  • Surface cleaning
  • Hospitality and service industry background
  • Food presentation
  • Kitchen equipment operation and maintenance
  • Sanitation practices
  • Grilling
  • Contamination prevention
  • Food waste reduction
  • Performance improvement
  • Food plating and presentation
  • Portion control
  • Food plating
  • Food handler certification
  • Hospitality service expertise
  • Order verification
  • Grilling expertise
  • Beautiful presentation of food
  • Sauce making
  • Ingredients measuring
  • Plating and presentation
  • Allergen awareness
  • Culinary creativity
  • New hire training
  • Nutrition awareness
  • Effective planner
  • Food spoilage prevention
  • Event catering
  • Recipes and menu planning
  • Ingredient selection
  • Order delivery practices
  • Food presentation talent
  • Menu planning
  • Food pairing
  • Fine dining
  • Recipe development
  • Operations management
  • Food trends awareness
  • Extensive catering background
  • Garnishing techniques
  • Ingredient inspection
  • Pastry making
  • Food costing
  • Cake decorating expertise
  • Food photography
  • Type cuisine expert
  • Wine pairing
  • Problem-solving
  • Time management
  • Attention to detail
  • Team collaboration
  • Ingredient knowledge
  • Health and safety compliance
  • Food storage
  • Staff training
  • Inventory management
  • Stock management
  • Temperature control
  • Special diets
  • Kitchen sanitation management
  • Order prioritization
  • Positive and professional
  • Recipe-based cooking
  • Type cooking
  • Dish preparation
  • Food safety oversight
  • Cutting and slicing techniques
  • Focused and disciplined
  • Dietary restriction support
  • Teamwork and collaboration
  • Seafood preparation
  • Pasta making
  • Stocks and soups
  • Waste reduction
  • Sanitation protocols
  • Kitchen safety
  • Food safety regulations
  • Grilling mastery
  • Team supervision
  • Vegetable cookery
  • Inventory oversight
  • Sanitation and safety control
  • Foodservice innovation
  • Kitchen management
  • Safe food handling
  • Food safety
  • Sanitation procedures
  • Mentoring and coaching
  • Menu development
  • Kitchen equipment operation
  • Garnishing and plating
  • Kitchen leadership
  • Team leadership
  • Verbal and written communication
  • Safe handling
  • Detail-oriented
  • Heavy lifting
  • Ordering and requisitions
  • Safety management
  • Foodservice
  • Staff motivation
  • Menu memorization
  • Catering background
  • Workflow optimization
  • Sauce preparation
  • Line inspections
  • Sales planning
  • Supplies purchasing
  • Timesheet organization

Timeline

Cook Supervisor

Woolpack Hotel Tumut
11.2023 - 01.2025

Cook Supervisor

The Star Hotel
05.2022 - 11.2023

Personal Cleaner

PJC Contract
01.2019 - 09.2021

Cook

Ryoal Hotel

Cleaner Supervisor

Adept Contractors PtyLtd
2019 - 2020

Fast Away Couriers

Deliver Driver
2018 - 2019

Cleaner

Swifty Clean
2017 - 2018

Laundry Operator

Hall's Dry Cleaners
2016 - 2017

Cleaner Supervisor

Andergrove Caravan Park
2016 - 2017
Nicole Helsham