- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Hiking
- Theatre
- Photography
- Personal Development and Self-Improvement
- I enjoy painting, which helps improve my creativity and attention to detail
Nicole Herrington
Sydney,NSW
Summary
Dynamic administrator with two years of experience, seeking a challenging role in a professional environment that values strong communication and a commitment to helping others. Recognized for exceptional analytical abilities and a collaborative spirit, with a proven track record of quickly adapting to new situations and contributing effectively to team objectives. Committed to fostering team success while continuously enhancing professional skills. A positive attitude and dedication to lifelong learning drive the pursuit of excellence in every endeavor.
Overview
14
14
years of professional experience
Work History
Case Support Administrator
Australian Financial Complaints Authority
09.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow effectively to ensure timely completion of tasks without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Retail Team Member
Coles Supermarkets: Waterloo
10.2018 - 05.2023
- Full-time employee - Ten years long service recognition
- Customer Service, Online Order Processing, Point of Sale Ticketing, Bakery, Grocery, Deli and check-out attendant.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Retail Team Member
Coles Supermarkets: Surry Hills
10.2018 - 03.2020
- Full-time employee
- Grocery, Bakery, and Deli Attendant.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
Retail Team Member
Coles Supermarkets: Sydney CBD
07.2011 - 10.2018
- Full-time employee
- Deli Attendant
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Participated in loss prevention efforts by monitoring customer activity and reporting suspicious behavior to management.
Education
Diploma of Advanced Sciences - Nursing (RN)
University of Western Sydney
Sydney, NSWSkills
- Administrative support
- Data confidentiality
- Data entry
- Time management
- Problem-solving
- Customer service
- Attention to detail
- Recordkeeping and file management
- Resourceful and analytical
Interests
Timeline
Case Support Administrator
Australian Financial Complaints Authority
09.2023 - Current
Retail Team Member
Coles Supermarkets: Waterloo
10.2018 - 05.2023
Retail Team Member
Coles Supermarkets: Surry Hills
10.2018 - 03.2020
Retail Team Member
Coles Supermarkets: Sydney CBD
07.2011 - 10.2018
Diploma of Advanced Sciences - Nursing (RN)
University of Western Sydney
LEADERSHIP EXPERIENCE
Training new Retail Team Members
Award
Recognition for "Customer Service Excellence" at AFCA.
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