Nicole Heslin
Longreach,QLD
Summary
A natural leader and analytical problem-solver with talents for team building, engaging leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact departmental success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Proactive and meticulous, offering a history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and gain optimal outcomes.
Overview
35
35
years of professional experience
Work History
Project Manager
Western Queensland Drought Committee Inc
07.2023 - Current
- Successfully managed multiple grant projects and funding simultaneously by prioritising tasks according to urgency, need and financial resources across seven remote local government areas within the RAPAD Region of the Central West.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior board members to align project objectives with committee initiatives, ensuring that efforts contributed to overall ethos and values of the organisation.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed projects from procurement to commission.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated events to collect project requirements and user feedback.
Senior Electorate Officer
Member For Gregory - Qld Legislative Assembly
07.2009 - 10.2024
- Provided logistical support to the Member for Gregory, contributing to overall office success.
- Trained new staff members on office procedures, policies, and responsibilities, fostering a supportive work environment for all team members.
- Represented the elected official at community events when necessary, fostering positive relationships within the electorate and promoting their visibility in the district.
- Monitored legislative developments and provided timely updates to the elected representative for informed decision making.
- Increased public awareness of available government services by creating informative resource guides and hosting informational sessions within the community.
- Streamlined office processes by implementing efficient systems for document management and correspondence tracking.
- Monitored local news sources daily to stay informed on relevant issues affecting the electorate and inform policy decisions accordingly.
- Organised town hall meetings that facilitated open dialogue between the elected representative and constituents on pressing issues in the district.
- Handled sensitive constituent matters with discretion and professionalism, ensuring confidentiality and adherence to relevant privacy laws.
- Built strong relationships with key stakeholders through regular communication and collaboration on shared initiatives.
- Developed speeches, media releases, and promotional materials to communicate the Members message clearly and effectively.
- Managed and oversaw the appointment scheduling and itinerary of the Members schedule effectively, ensuring timely attendance at important meetings, events, and engagements.
- Maintained accurate records of constituent communications to ensure prompt follow-up actions were taken as necessary.
- Liaised with local organisations to identify opportunities for collaboration that benefited both parties involved while addressing community needs comprehensively.
- Conducted thorough research on policy issues to provide well-informed advice and support for the Members decision-making process.
- Collaborated with other Electorate Officers to share best practices, resources, and information across offices for improved efficiency.
- Assisted constituents with inquiries and concerns, resulting in increased satisfaction and trust in their elected representative.
- Enhanced community engagement by organising and executing various outreach programs and events.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to Member and greeting visitors.
- Managed the Members Electorate Budget and all account files and produced monthly reports.
- Organised and updated databases, records and other information resources.
- Created reports, presentations and other materials for other Members of Parliament and their advisors.
- Cultivated strong relationships with Members of Parliament, Departmental Staff and Parliamentary Services.
- Hired, managed, developed and trained staff, established and monitored work loads and capacities.
Office Manager
Ray White Rural And Real Estate
06.2005 - 06.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bank Manager
National Australia Bank
12.1989 - 12.1999
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Cultivated a high-performance culture within the branch by setting clear expectations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Championed community involvement initiatives to strengthen the bank''s reputation as a responsible corporate citizen.
- Oversaw budget planning and expense management for the branch, ensuring financial goals were met or exceeded consistently.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Skills
- Project management
- Team collaboration
- Relationship building
- Strategic planning
- Schedule management
- Stakeholder communications
- Staff management
- Budgeting and forecasting
- Data review
- Verbal and written communication
- Budget preparation
- Meeting facilitation
REFERENCES
Lachlan Millar
Previous Member for Gregory
0448 267 661
Edward Warren
Chair - Western Qld Drought Committee Inc
Previous Mayor of Longreach and Winton Shire Councils
0427 571 249
Timeline
Project Manager
Western Queensland Drought Committee Inc
07.2023 - Current
Senior Electorate Officer
Member For Gregory - Qld Legislative Assembly
07.2009 - 10.2024
Office Manager
Ray White Rural And Real Estate
06.2005 - 06.2007
Bank Manager
National Australia Bank
12.1989 - 12.1999
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