Nicole Holloway
Hobart,TAS
Summary
Team Leader experienced in directing activities of the team. Develops strategies, identifies training needs, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of agency goals. Strong leader adept at working with stakeholders, with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
Work History
Team Leader
Services Australia
02.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with stakeholders through positive attitude and attentive response.
- Trained new staff and delivered information regarding operations, policies and services.
- Responded proactively and positively to rapid change.
Service Support Manager
Services Australia
01.2023 - 02.2023
- Coached team leaders through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers, staff, and stakeholders.
- Created, prepared, and delivered reports to Service Manager and stakeholders.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Arts - Public Policy And Political Science
University of Tasmania
Hobart, TasmaniaSkills
- Staff Training
- Key Performance Indicators (KPI)
- Safety Processes
- Continuous Improvement Strategies
- Performance Improvement
- Performance Evaluations
- People Management
- Leading Team Meetings
- Coaching and Mentoring
- Smart Goals
- Call Center Operations
- Leading Employees
- Verbal and Written Communication
- Overseeing Daily Activities
- Daily Workflow Improvement
- Issue Resolution
- Policy and Procedure Adherence
- Cultural Awareness
- Inclusion Awareness
Timeline
Service Support Manager
Services Australia
01.2023 - 02.2023
Team Leader
Services Australia
02.2021 - Current
Bachelor of Arts - Public Policy And Political Science
University of Tasmania
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