Nicole Honatana
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Store Manager
BWS
10.2017 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Bakery Assistant
Ray's Gourmet Bakery
01.2015 - 01.2017
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Followed production chart to keep hot, fresh products available daily.
- Approved products before sale to maintain highest level of quality control.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Legal Secretary Assistant
Potts & Hodgsons Barristers & Solicitor
03.2014 - 06.2015
- Obtained signatures from attorneys for legal documents.
- Received and placed telephone calls to clients and prospective clients.
- Answered and directed calls using multi-line switchboard.
- Developed and maintained filing and retrieval systems.
- Scheduled all appointments, appearances and briefings.
- Screened telephone calls and forwarded to appropriate departments.
- Transcribed legal documents and phone conversations.
- Created, indexed, and maintained client binders.
- Developed and maintained positive relationships with clients and colleagues.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Assisted with preparation of trial materials and documents.
- Prepared and processed invoices for attorney billing.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Completed data entry of legal documents into electronic filing systems.
- Created and printed legal documents for attorneys to review.
Cafe Worker
Illy's Cafe
01.2011 - 01.2013
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Monitored food temperatures to comply with safety regulations.
- Trained new cafe workers in sales, customer service and safety.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Childcare Educator
Bizzy Buddy's
01.2010 - 01.2012
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Communicated with parents and other staff about student progress.
- Provided individualized instruction and support to meet personal needs of each child.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
- Coordinated schedules of activities, events, and field trips.
- Gathered materials and resources to prepare for lessons and activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Organized and supervised large and small group activities.
Education
Certificate III - Business
Strategix ELearning
Online10.2023
Mental Health First Aider Certificate - Mental Health
Mental Health First Aid Australia
Online08.2023
Skills
- Team Leadership
- Product and Service Sales
- Business Management Principles
- Manage Budgets
- Inventory Management
- Cost Management
- Staff Management
- Order Management
- Financial Statements
- Customer Service
- Sales Activities
- Time Management
Timeline
Store Manager
BWS
10.2017 - Current
Bakery Assistant
Ray's Gourmet Bakery
01.2015 - 01.2017
Legal Secretary Assistant
Potts & Hodgsons Barristers & Solicitor
03.2014 - 06.2015
Cafe Worker
Illy's Cafe
01.2011 - 01.2013
Childcare Educator
Bizzy Buddy's
01.2010 - 01.2012
Certificate III - Business
Strategix ELearning
Mental Health First Aider Certificate - Mental Health
Mental Health First Aid Australia
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