Nicole(Hsiao-Hsuan) Chang
Box Hill North,Australia
Summary
Compassionate and detail-oriented individual currently completing a Certificate III in Individual Support (Aging & Disability), seeking a 120-hour workplace training opportunity to apply hands-on skills in client care. Brings transferable strengths from retail and customer service, including adaptability, teamwork, and a strong work ethic.
Overview
25
25
years of professional experience
Work History
Service Team Member
Coles Supermarkets
Box Hill, Australia
05.2022 - 03.2025
- Fulfill online customer orders efficiently, ensuring the accuracy and freshness of groceries.
- Manage out-of-stock items by liaising with team members, and suggesting substitutions.
- Prepare orders for delivery with attention to special requests (e.g., dietary needs).
- Collaborate in a fast-paced environment to meet daily deadlines.
Receptionist
Cathay Enterprises Co Ltd.
Taipei, Taiwan
10.2001 - 03.2003
- Greeted visitors, managed phone inquiries, and supported administrative tasks.
Accounting Assistant
Triple Power Sports Products
Taipei, Taiwan
10.1999 - 10.2001
- Assisted with bookkeeping, invoice processing, and data entry.
Education
Certificate III - Individual Support (Aging & Disability)
Stirling Institute of Australia
12.2025
Bachelor of International Trade -
China University of Technology
Taipei, Taiwan06.2002
Year 12 (VCE Equivalent) -
Taipei Jinou Girls High School
Taipei, Taiwan06.1998
Skills
- Client-Centered Care
- Attention to Detail
- Multitasking in Fast-Paced Environments
- Basic Administrative & Accounting Skills
- Fluent in Mandarin
References
- Jaspreet Kaur, Trainer, Certificate III in Individual Support, Stirling Institute of Australia, 1300 790 265, Jaspreet.kaur@sia.edu.au
- Rita Ku Mitic, Coles Australia Ltd, +61 423 664 560, coles.7546.office@coles.com.au
Timeline
Service Team Member
Coles Supermarkets
05.2022 - 03.2025
Receptionist
Cathay Enterprises Co Ltd.
10.2001 - 03.2003
Accounting Assistant
Triple Power Sports Products
10.1999 - 10.2001
Certificate III - Individual Support (Aging & Disability)
Stirling Institute of Australia
Bachelor of International Trade -
China University of Technology
Year 12 (VCE Equivalent) -
Taipei Jinou Girls High School
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