Multilingual Customer Service Representative
TV Media Australia
05.2022 - Current
Hi, I’m
Nicole Huang
Summary
Dedicated Customer Service Representative with the passion to enhance customer experiences. Motivated to maintain customer satisfaction and contribute to company success. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Offering excellent interpersonal and communication skills and strong attention to detail. Ready to help team achieving company goals.
Work History
TV Media Australia
Multilingual Customer Service Representative
05.2022 - Current
Job overview
- Responded to customer enquiries over the phone, via email and in-person in Cantonese, English and Mandarin
- Worked across different locations to accomplish great customer experience
- Brought forth excellent customer service skills and commitment to customer satisfaction
- Provided technical support and troubleshoot
- Redirected calls as needed and worked with supervisor to address any outstanding issues or concerns.
- Received payments by cash and EFTPOS machine
- Accurately verified information and updated information databases as necessary
The Eight
Trolley Lady
12.2016 - 02.2017
Job overview
- Take orders and serve customers food from the trolley
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
University of SydneyCamperdown, NSW
Bachelor of Economics from Economics & Econometrics
12-2021
University Overview
- Short-term Intensive Japanese Program: [Experience Japan] - [Rikkyo University], [Tokyo, Japan]
Kogarah High SchoolKogarah, NSW
Higher School Certificate
09-2016
Beverly Hills Intensive English CentreBeverly Hills, NSW
12-2012
Skills
- Customer service and support
- Active listening
- Courteous with strong service mindset
- Communication skills
- Strong attention to detail
- Ability to process cash and EFTPOS payments
- Proficiency in Microsoft Office Suite
- Customer Relationship Management Platform
Timeline
Trolley Lady
The Eight
12.2016 - 02.2017
University of Sydney
Bachelor of Economics from Economics & Econometrics
Kogarah High School
Higher School Certificate
Beverly Hills Intensive English Centre
Interests
- Travel
- Origami
- Table tennis
Languages
- English
- Cantonese
- Mandarin
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