Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

Nicole Hutchins

Cabarita Beach

Summary

Skilled Disability Support Worker and Customer Service Specialist with a proven track record in enhancing client quality of life and achieving high customer satisfaction levels. Excelling at Southern Cross Credit Union by leveraging strong problem-solving and relationship-building skills, whilst achieving all set KPI's. Demonstrated expertise in documentation and adaptability, significantly improving service delivery and efficiency.

Overview

8
8
years of professional experience

Work History

Disability Support Worker

Self Employed
Northern Rivers, NSW
02.2021 - Current
  • Providing assistance in daily living activities and community access.
  • Driving clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy, reliability and understanding.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.

Customer Service Specialist

Southern Cross Credit Union
Cabarita Beach
12.2020 - Current
  • Assisting new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapting quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Achieving high levels of customer satisfaction with precise management of inquiries, complaints, and feedback whilst assisting customers to achieve their financial goals.
  • Assisting customers in navigating the SCCU's products and services, ensuring they receive the best possible experience.

Warranty Administrator

Surf Toyota
Tweed Heads South
02.2017 - 12.2020
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.

Education

Diploma of Management -

Australian College of Commerce And Management
Wollongong, NSW
04-2025

Certificate IV - Finance

Australian College of Commerce And Management
Wollongong, NSW
02-2023

Skills

  • Active listening and empathy
  • Problem-solving
  • Housekeeping and meal preparation
  • Adaptability
  • Relationship building
  • Disability awareness
  • Documentation skills
  • Documentation and reporting

Affiliations

  • Tweed Coast Youth Service

Interests

  • Youth Development Programs with Tweed Coast Youth Service
  • Enjoy participating in daily jumps in the ocean after a long walk for overall physical and mental well-being
  • Growing herbs, vegetables, and citrus in my garden
  • Live music

Timeline

Disability Support Worker

Self Employed
02.2021 - Current

Customer Service Specialist

Southern Cross Credit Union
12.2020 - Current

Warranty Administrator

Surf Toyota
02.2017 - 12.2020

Diploma of Management -

Australian College of Commerce And Management

Certificate IV - Finance

Australian College of Commerce And Management
Nicole Hutchins