Nicole Jackson
Belmont North,NSW
Summary
Committed and hardworking within the hospitality industry with 20 years of experience directing food service. Well-rounded leader with talent for supervising employees and the ability to work in a fast paced environment.. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
10
10
years of professional experience
Work History
Self Employed
Budgewoi Corner Store
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Founded and managed Cafe Takeaway business, growing revenue to $260 thousand in first year
Food and Beverage Supervisor
Delaware North Venue Services
02.2014 - 02.2020
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Organized and oversaw food service training to educate employees on safe food handling, trained staff on on product knowledge and safe work practices.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environment.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maximized team productivity by expertly delegating tasks to staff.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned and executed promotions and special events in close collaboration with management.
- Input daily attendance information into office database for 800-employees.
- Maintained accurate records of all absences, disciplinary actions.
- Composed correspondence to internal and external parties as requested.
- Accessed and used computer software applications to update and maintain records.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
Education
Diploma of Teaching English As A Second Language - Teaching
Language Training Institute
Online08.2025
Bachelor of Business - Management And Human Resources
University of Newcastle
Newcastle, NSW12.2013
Skills
- Organizational Skills
- Customer Relations
- Friendly, Positive Attitude
- Conflict Resolution
- Networking
- Data Management
- Microsoft Office
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Problem-Solving
- Clerical Support
- Teamwork and Collaboration
- Decision-Making
Timeline
Self Employed
Budgewoi Corner Store
01.2020 - Current
Food and Beverage Supervisor
Delaware North Venue Services
02.2014 - 02.2020
Diploma of Teaching English As A Second Language - Teaching
Language Training Institute
Bachelor of Business - Management And Human Resources
University of Newcastle
Similar Profiles
Anya KatsevichAnya Katsevich
Barista at The Corner StoreBarista at The Corner Store
Zahid RafiqueZahid Rafique
Assistant Manager at Corner storeAssistant Manager at Corner store
Jeremy BarkerJeremy Barker
Associate at Chef's Corner StoreAssociate at Chef's Corner Store