Nicole Jackson
Hadspen,TAS
Summary
Results-oriented manager with a proven track record of driving revenue growth and cultivating loyal, satisfied customer relationships. Adaptable and reliable, adept at navigating changing competitive market demands to expand market share, exceed targets, and enhance customer satisfaction. Committed to motivating and inspiring others, leveraging extensive knowledge to penetrate new territories and promote product lines. Highly effective as a mentor, dedicated to assessing individual and group performance to implement improvements and set goals. Known for being organized, dependable, and successful in managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
Superior Food Group
01.2023 - Current
- Created and executed territory action plans that skyrocketed, profit margins by an impressive 89%
- Managed key accounts by providing personalized support, resulting in a 65% increase in customer retention
- Surpassed sales targets by an impressive 93% within the initial year through strategic prospecting and relationship cultivation
- Specialize in building and nurturing long-term relationships with customers to ensure ongoing success and collaboration
- Adapt swiftly to changing environments, demonstrating resilience and versatility
Store Manager
Smokemart & Giftbox
03.2020 - 01.2023
- Executed financial management strategies to optimize budget allocation and expenditure, analyze financial reports & track key performance indicators, resulting in 55 % profitability increase
- Honored with the Sales Manager of the Year Award 2021 for exemplary sales management techniques
- Developed and executed strategic sales plans, achieving over 98% of sales targets consistently
- Expertise in managing team schedules and ensuring adequate coverage, resulting in an outstanding 72% increase in productivity
- Provided unparalleled customer service, leading to a remarkable 80% increase in positive customer feedback and Satisfaction
Chef / Kitchen Manager
Mood Food
10.2018 - 01.2020
- Oversaw kitchen operations, optimizing workflows, enhancing food quality, leading to numerous positive customer feedback
- Developed new menu offerings, contributing to increased customer interest and sales
- Managed food inventory and cost control, achieving a 35% reduction in waste and improved profitability
- Rewarded Employee of the Month 6 consecutive months in 2019 - 2020
Operations Manager
Wayatinah Village
03.2016 - 09.2018
- Managed the kitchen operations, ensuring quality food preparation and presentation
- Created innovative menu items to attract customers and increase sales
- Implemented inventory controls that reduced waste by 25% optimizing stock levels
- Achieved consistent positive feedback and high employee morale by fostering a collaborative team culture
Cafe Manager
Tarraleah Cafe
04.2013 - 01.2016
- Developed and implemented new menu creations, contributing to a 35% increase in customer traffic
- Achieved and surpassed sales targets through effective team leadership
- Maintained optimal inventory control, minimizing waste and supporting cost-effectiveness
- Successfully managed budgets and financial reporting to maximize profitability
Education
Advanced Diploma - Hospitality Management
University of Tasmania
Launceston, TAS01.2021
Diploma - Sales Management
University of Tasmania
Launceston, TAS01.2019
Diploma - Leadership & Management
Tas TAFE
Launceston, TAS01.2010
Cert IV - Commercial Cookery
Tas TAFE
Launceston, TAS01.2008
Cert IV - Business Management
University of Tasmania
Launceston, TAS01.2006
Cert III - Hospitality Management
Tas TAFE
Launceston, TAS01.2004
Cert III - Commercial Cookery
TAFE QLD
Brisbane, QLD01.2001
Skills
- Adaptability and Resilience
- Adept analytical thinker
- Effective customer acquisition & Retention
- Strategic account development
- Extensive personal network
- Territory sales management
- CRM software
Certification
- MR Truck Licence
- Sales Manager of the Year 2020
- Full Car Licence
Timeline
Sales Manager
Superior Food Group
01.2023 - Current
Store Manager
Smokemart & Giftbox
03.2020 - 01.2023
Chef / Kitchen Manager
Mood Food
10.2018 - 01.2020
Operations Manager
Wayatinah Village
03.2016 - 09.2018
Cafe Manager
Tarraleah Cafe
04.2013 - 01.2016
Advanced Diploma - Hospitality Management
University of Tasmania
Diploma - Sales Management
University of Tasmania
Diploma - Leadership & Management
Tas TAFE
Cert IV - Commercial Cookery
Tas TAFE
Cert IV - Business Management
University of Tasmania
Cert III - Hospitality Management
Tas TAFE
Cert III - Commercial Cookery
TAFE QLD
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