Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

NICOLE JAMES

PORT MACQUARIE,NSW

Summary

Experienced professional with a diverse background in large corporate organizations, small businesses, and business ownership. Currently thriving in the aged care industry, fueled by a genuine passion for helping others.

Overview

27
27
years of professional experience

Work History

Home Care Coordinator

Omnicare Alliance Ltd
Port Macquarie, NSW
01.2024 - Current
  • Created individualized service plans that addressed the specific needs of each client.
  • Actively sought out new referral sources within local communities, while building positive relationships with existing clients.
  • Managing budgets for each individual home care package client to ensure all are met within their needs.
  • Liaising with all Allied Health professionals for any assessed care need.
  • Coordinating RN assessments for clinical, PAS, FROP, and wound care as needed.
  • Keeping files and registers up to date, depending on referrals, and liaising with Support Workers in the event of any incidents with clients.
  • Keeping up to date with all Aged Care Standards at all times.

Service Co-ordinator

AUSTRALIAN UNITY HOME CARE SERVICES
Port Macquarie, NSW
12.2021 - 01.2024
  • A Service Coordinator role encompasses managing a portfolio of over 120 clients, ensuring their care needs remain in their home with their home care package and services provided.
  • In office and home visits regularly, to maintain their goals and wellbeing.
  • Meeting monthly KPIs.
  • Liaising and coordinating with all Allied Health professionals, including Occupational Therapists. Contractors for work in and outside of the home, to ensure a safe environment.

Administration Assistant / Social Media Coordinator

AUSTRALIAN COSMETIC TATTOO COLLEGE
Port Macquarie, NSW
04.2015 - 07.2018
  • Working part-time in a busy office, responsible for website and social media promotion.
  • Built a website for their registered training license for online exams for students.
  • Stock control for their tattoo products, and ran the online store. Processing orders, dispatching, and invoicing.
  • Updating any student tutorials.
  • Coordinating models for student training.

Social Media/Inside Sales Coordinator

HASTINGS SPECIALTY FURNITURE
Port Macquarie, NSW
01.2019 - Current
  • Driving their social media, website, face-to-face sales, and customer service.
  • Also providing interior stylist services within the premise.

APS3

AUSTRALIAN GOVERNMENT DEPARTMENT OF HUMAN SERVICES - CENTRELINK
Port Macquarie, NSW
02.2019 - 12.2019
  • Trained in the Indigenous Customer Service telephone line, handling over 100 calls a day, and addressing customer needs with Centrelink.
  • Telephonist position and processing claims.

Office Co-ordinator

PERMA PRODUCTS - BROOKVALE
Brookvale, NSW
01.2012 - 01.2015
  • Handling office duties, customer queries, customer service requirements, travel arrangements, and sales reporting.
  • Coordinated all aspects of their trade shows in LA and local.
  • Prepared agendas for meetings and took minutes during meetings.
  • Developed productive working relationships with customers through courteous service via phone or email correspondence.

Sales Coordinator

D&D TECHNOLOGY - DEE WHY
Dee Why, NSW
01.2009 - 01.2012
  • Processing orders, providing administrative support to sales reps.
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system.

Marketing/Events Coordinator

ROCHE PHARMACEUTICALS
Dee Why, NSW
01.1998 - 01.2000
  • Assisting various departments with marketing and events coordination.
  • Maintained relationships with key contacts at various venues used for events.
  • Provided administrative support in the planning of meetings and conferences.
  • Support to the Marketing Managers for certain pharmaceutical drugs and their sales team.

Administration Assistant

KPMG Peat Marwick
Sydney, NSW
  • Assisting the Marketing Director with administrative duties, sponsorships, and promotional material.
  • Scheduled appointments for department personnel as needed.
  • Created and distributed documents, such as agendas and meeting minutes.
  • Provided administrative support to executive staff, including scheduling meetings and managing calendars.
  • Management of their Sponsorships including Sydney Swans and many others.

Education

SOCIAL MEDIA ACCELLERATION COURSE -

DRAGON FLY MARKETING
03-2019

ADVANCED SECRETARIAL COURSE -

BROOKVALE TECHNICAL COLLEGE
Brookvale, NSW
11-1988

High School Diploma -

NARRABEEN HIGH SCHOOL
Narrabeen, NSW
10-1987

MURRAY FARM PRIMARY SCHOOL
Carlingford, NSW
01.1982

Skills

  • Advanced in all Microsoft Programs
  • MYOB
  • Mailchimp campaigns and monthly newsletters
  • Schedugram for Instagram posts for the business
  • Website maintenance that includes a shopping cart for 2 websites
  • Maintaining stock control
  • Sales
  • Flyers design in Canva
  • Case management experience
  • Care Planning
  • Medical terminology knowledge
  • Risk Management
  • Client Advocacy
  • Cultural Competency
  • Decision-Making
  • Budget Development

Personal Information

Date of Birth: 12/26/1969

References

  • NICOLE HARRIS - AUSTRALIAN UNITY 0468 002 094
  • STEFAN WALKER, 6584 2000
  • DONNA MOODY MARTIN, 0419 433 08
  • NICOLE MOODY, 0400 311 282

Timeline

Home Care Coordinator

Omnicare Alliance Ltd
01.2024 - Current

Service Co-ordinator

AUSTRALIAN UNITY HOME CARE SERVICES
12.2021 - 01.2024

APS3

AUSTRALIAN GOVERNMENT DEPARTMENT OF HUMAN SERVICES - CENTRELINK
02.2019 - 12.2019

Social Media/Inside Sales Coordinator

HASTINGS SPECIALTY FURNITURE
01.2019 - Current

Administration Assistant / Social Media Coordinator

AUSTRALIAN COSMETIC TATTOO COLLEGE
04.2015 - 07.2018

Office Co-ordinator

PERMA PRODUCTS - BROOKVALE
01.2012 - 01.2015

Sales Coordinator

D&D TECHNOLOGY - DEE WHY
01.2009 - 01.2012

Marketing/Events Coordinator

ROCHE PHARMACEUTICALS
01.1998 - 01.2000

Administration Assistant

KPMG Peat Marwick

SOCIAL MEDIA ACCELLERATION COURSE -

DRAGON FLY MARKETING

ADVANCED SECRETARIAL COURSE -

BROOKVALE TECHNICAL COLLEGE

High School Diploma -

NARRABEEN HIGH SCHOOL

MURRAY FARM PRIMARY SCHOOL

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