NICOLE JELEF
Woree,QLD
Summary
Expert in bar gaming operations with a proven track record in customer service excellence. Proficient in gaming equipment maintenance, cash transaction management, and compliance with gaming regulations. Recognized for enhancing customer satisfaction and driving repeat business through effective interpersonal and problem-solving skills. Extensive background in office management, accounting, and vendor negotiations, noted for strong team collaboration and reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lifeguard
Gordonvale Aquatic Centre
Gordonvale, QLD
01.2024 - 01.2025
- Responded swiftly to medical emergencies and administered first aid until paramedics arrived.
- Prepared comprehensive incident reports post-accidents or incidents.
- Conducted regular inspections of rescue tubes and buoys for optimal condition.
- Maintained precise records of incidents, chemical levels, and patron counts.
- Monitored swimmers vigilantly to ensure pool safety.
- Instructed patrons on diving boards, slides, and ladder use.
- Educated public on safe swimming practices through announcements.
- Reported unsafe conditions or suspicious activities to management promptly.
Kiosk Co-ordinator/ Acting Venue Manager
Sugarword Adventure Park
Cairns, QLD
09.2022 - 01.2024
- Analyzed sales data from events to identify trends and improvement opportunities.
- Maintained comprehensive records of bookings, payments, and services for events.
- Executed administrative tasks related to event planning, including invoice preparation and expense tracking.
- Organized event calendar, managing scheduling of staff and resource allocation.
- Planned special occasions such as weddings and conferences, determining catering needs and decorations.
- Monitored inventory levels for event essentials like linens, glassware, and table settings.
- Established service standards and monitored performance to enhance customer experience.
- Coordinated with vendors to ensure timely delivery of equipment and supplies for events.
Duty Manager
The Bungalow Hotel
Cairns, QLD
08.2021 - 10.2021
- Supervised cash handling procedures, ensuring accurate processing of all transactions.
- Ensured compliance with local regulations regarding alcohol service and licensing.
- Investigated and resolved customer complaints promptly to enhance satisfaction.
- Scheduled and organized daily shift rotations for up to 15 employees.
- Developed and implemented strategies to elevate customer service standards.
- Collaborated with departments to ensure seamless operational flow.
- Monitored employee attendance, addressing punctuality and absenteeism issues.
- Fostered a positive work environment that boosted team morale.
Bar/Bar Gaming Attendant
Fullers Sports Club
Cairns, QLD
11.2014 - 07.2015
- Operated cash register, processed payments, and issued change and receipts to customers.
- Conducted daily audits of ticket inventory, machine meters, and currency levels in Gaming Area.
- Managed assigned shift tasks, including balancing registers and preparing bank deposits.
- Assisted patrons with gameplay, ensuring compliance with game rules and regulations.
- Trained new staff on equipment usage and operational protocols.
- Resolved customer complaints professionally, adhering to established guidelines.
- Inspected equipment regularly to maintain optimal working conditions.
- Monitored gaming area to ensure compliance with state laws and reported issues promptly.
Education
High School Diploma -
St Mary's Catholic College
Cairns, QLD11-1998
Skills
- Customer service
- Calm under pressure
- Confidentiality
- Discretion
- Attention to detail
- Organization skills
- Client relations
- Teamwork
- Grooming and presentation
- Supervisory skills
- Management skills
- Independent work
- Incident reporting
- Pool safety monitoring
- Conflict resolution
- Water sampling
- First aid
- General maintenance
- Pool maintenance
- First aid and CPR
- Lifeguard procedures
- Professionalism
- Safety procedures
- CPR and AED training
- Reliability
- Cash handling
- Vendor coordination
- Time management
- Consulting
- Multitasking and organization
- Verbal and written communication
- MS office
- Adaptability and flexibility
- Food safety
- Gaming machine maintenance
- POS system operation
- Active listening
- Customer complaint handling
- Multitasking
- Stress tolerance
Hobbies and Interests
- Fishing
- Camping
- Swimming
- Family time
Certification
- RSA
- RSG
- Customer Liaison Officer
- Open Driving License
- First Aid
References
References available upon request.
Timeline
Lifeguard
Gordonvale Aquatic Centre
01.2024 - 01.2025
Kiosk Co-ordinator/ Acting Venue Manager
Sugarword Adventure Park
09.2022 - 01.2024
Duty Manager
The Bungalow Hotel
08.2021 - 10.2021
Bar/Bar Gaming Attendant
Fullers Sports Club
11.2014 - 07.2015
High School Diploma -
St Mary's Catholic College