Nicole Jenkins
Kellyville,NSW
Summary
Driven and resourceful administrative professional 6 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Catholic Schools Broken Bay
09.2021 - 06.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Assists members of the Teacher Development and Accreditation team as required to ensure teacher accreditation administration is maintained and kept up to date
- Collaborates with the Employee Services team as required to ensure that WWCC is shared appropriately and employee records are updated.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
Senior Application Specialist
Comminsure
05.2016 - 09.2021
- Processed invoices from medical practitioners and third party services, and mailed documentation to clients.
- Reviewing and keying new applications
- Extensive use of workflow and processing systems; Life400 and Fineos, also experience in Excel, PowerPoint and Word
- Liaising regularly with Financial Advisers, Customers and Medical Practitioners, via phone and email.
- Quoting
- Complaints handling and resolution, maintaining a professional demeanour by staying calm when addressing unhappy or angry customers.
- Verification of client information by analysing existing evidence on file.
- Knowledge of basic medical terminology to better understand services and procedures.
- Applying an understanding and management of risk, with strict procedures to protect sensitive customer information, including medical records and payment data.
- Worked with stakeholders to drive product and service outcomes.
Scheduling Specialist
More At Home
06.2014 - 05.2016
- ·Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Provided detailed information about available services and requirements.
- Called clients to coordinate schedules and set appointments.
- Amending client rosters and organising care worker assessments
- Data entry
- Scanning and filing
Education
High School Diploma -
Cordon College
Merrylands11.2012
Skills
- Advanced MS Office Suite Proficiency
- Sorting and Labeling
- Conflict Management
- Meeting Agendas and Minutes
- Executive Support
- Problem Resolution
- Schedule Management
- Microsoft Office
- Administrative Support Specialist
- Office Administration
- Schedule Planning
- Invoice Preparation
- Administration Management
- Travel Arrangement Management
- Developing Agendas
Timeline
Executive Assistant
Catholic Schools Broken Bay
09.2021 - 06.2023
Senior Application Specialist
Comminsure
05.2016 - 09.2021
Scheduling Specialist
More At Home
06.2014 - 05.2016
High School Diploma -
Cordon College
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