Nicole Johnston
Wadalba NSW,NSW
Summary
Organized and dependable professional successful in managing multiple priorities with a positive attitude. Demonstrates a proactive approach to taking on added responsibilities to achieve team goals. Known for embracing new challenges with enthusiasm and maintaining a can-do attitude. Driven and highly motivated team player who excels in planning and organizing, both professionally and personally. Eager for opportunities to further advance my career in a dynamic environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Team Leader
Department Of Human Services - Centrelink
11.2012 - Current
- Facilitated meetings to communicate team performance goals and results.
- Established team priorities, maintained schedules, and monitored performance to ensure alignment with organizational objectives.
- Delivered regular team meetings to foster collaboration and achieve common goals.
- Built strong customer relationships through a positive attitude and attentive service.
- Developed effective improvement plans in collaboration with team members and stakeholders.
- Managed leave requests and absences, ensuring operational continuity through strategic scheduling and coverage.
- Held weekly team meetings to disseminate company news and updates, fostering informed and engaged team members.
- Generated comprehensive reports detailing findings and actionable recommendations.
- Drafted meeting agendas, recorded minutes, and prepared documents to facilitate efficient meetings and presentations.
- Managed a multi-line phone system, efficiently routing calls and delivering messages to staff members.
- Prepared weekly employee work schedules to optimize operational efficiency and meet organizational needs.
Customer Service Officer
Department Of Human Services - Centrelink
10.2006 - 02.2012
- Assisted a high volume of customers daily with a positive attitude and a strong focus on customer satisfaction.
- Managed payments, updated account balances, and discussed subsequent payments with customers to ensure clarity and satisfaction.
- Offered personalized advice and assistance to customers, addressing special needs and preferences effectively.
- Actively listened to customer concerns, promptly resolving issues while maintaining a friendly and knowledgeable service approach.
- Responded to customer telephone calls promptly, minimizing on-hold wait times and ensuring efficient service delivery.
- Implemented forward-thinking strategies to enhance customer satisfaction, addressing needs proactively and resolving concerns swiftly.
- Participated actively in team meetings and training sessions to remain informed about product updates and company policies.
- Provided technical assistance to colleagues and conducted training sessions for new staff members to ensure proficiency and team cohesion.
Practice Manager
The Peter Farmer Clinic
03.2003 - 09.2006
- Provided outstanding support to entire staff, enhancing process flow and boosting operational efficiency.
- Managed daily practice operations, optimizing appointment scheduling, patient records management, and billing functions.
- Consulted with healthcare professionals on business decisions to improve practice management.
- Developed and implemented policies and procedures to streamline practice operations and ensure compliance.
- Communicated with patients to maintain confidentiality of medical information and enhance patient satisfaction.
- Ordered office supplies and maintained inventory levels to support daily operations.
- Coordinated office travel by booking airfare, hotel accommodations, and ground transportation.
- Prepared weekly employee work schedules to meet operational requirements and ensure adequate coverage.
- Implemented a record filing system to improve document organization and management efficiency.
- Drafted meeting agendas, recorded minutes, and generated documents to facilitate efficient meetings and decision-making processes.
- Assisted in the development and implementation of new administrative procedures to improve overall practice efficiency.
Skills
Teamwork and Collaboration
Attention to Detail
Database Maintenance
Staff Management
Organization and Planning
Staffing Oversight
Administration Policy and procedure development Performance Tracking
Needs Assessment Referral
Coordination Health History Documentation
Records Management
Certification
Traineeship - Certificate 3 Frontline Business Management
issued by Department of Education and Training NSW
Referees
Current Manager-
Mandy Phipps
Department of Human Services - Centrelink
mandy.phipps@servicesaustralia.gov.au
0401 228 216
Jodie McLean
Assistant Director
Department of Human Services - Centrelink
jodie.mclean@servicesaustralia.gov.au
0405 507 911
Timeline
Team Leader
Department Of Human Services - Centrelink
11.2012 - Current
Customer Service Officer
Department Of Human Services - Centrelink
10.2006 - 02.2012
Practice Manager
The Peter Farmer Clinic
03.2003 - 09.2006
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