Nicole Joynson
Southport,QLD
Summary
I am a happy, dedicated, highly organised and hard-working person who is quick to learn. Over the past years I have developed a strong analytical problem-solving ability, customer focus and communication skills. I can priorities tasks and meet all deadlines given to me. I consider myself a valuable addition to any workplace and can collaborate with others, work autonomously and produce work of a high standard. Experienced portfolio manager with excellent client and project management skills. Action-oriented to communicate effectively with technology, executive and business audiences.
Overview
26
26
years of professional experience
Work History
Strata Portfolio Manager
Strata Sphere /Aquila Body Corporate Management
06.2021 - Current
- General meetings (VOCM, AGM, EGM) agenda and motions, holding meetings, minutes
- Committee meetings, relationships with committee members and owners
- Budgets, checking of financials
- Organisation of quotes and work orders for maintenance
- Maintaining contractor relationships
- Drafting of letters to owners, real estates, tenants, contactor's and neighbouring properties
- Insurance renewals, claims, QCAT claims, adjudication/commissioners’ submissions, and all associated paperwork for the body corporate
- Administration agreements, supervising body corporate by-laws are adhered
- Site visits and inspections
- Managed: standard/small/commercial/accommodation
- Facilitated portfolio performance review and implemented new strategies.
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
- Recommended investment strategies to meet client financial objectives.
- Negotiated favorable terms with external service providers to reduce costs while maintaining high-quality services for clients.
- Mentored junior team members, sharing knowledge on portfolio management techniques and fostering professional development.
- Developed comprehensive financial plans for clients to achieve their short-term and long-term goals.
Strata portfolio manager
BCS Southport
01.2021 - 06.2021
- General meetings (OCM, AGM, EGM) agenda and motions, holding meetings, minutes
- Committee meetings, relationships with committee members and owners
- Budgets, checking of financials
- Organisation of quotes and work orders for maintenance
- Maintaining contractor relationships
- Drafting of letters to owners, real estates, tenants, contactor's and neighbouring properties
- Insurance renewals, claims, QCAT claims, adjudication/commissioners’ submissions, and all associated paperwork for the body corporate
- Administration agreements, supervising body corporate by-laws are adhered
- Site visits and inspections
- Managed: standard/small/commercial/accommodation and BMS, Company titles and Principal schemes
- Training Portfolio assistants
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Facilitated portfolio performance review and implemented new strategies.
Strata portfolio manager
BCS Mackay
03.2015 - 01.2021
- General meetings (OCM, AGM, EGM) agenda and motions, holding meetings, minutes
- Committee meetings, relationships with committee members and owners
- Budgets, checking of financials
- Organisation of quotes and work orders for maintenance
- Maintaining contractor relationships
- Drafting of letters to owners, real estates, tenants, contactors and neighbouring properties
- Insurance renewals, claims, QCAT claims, adjudication/commissioners’ submissions, and all associated paperwork for the body corporate
- Administration agreements, supervising body corporate by-laws are adhered
- Site visits and inspections
- Managed: standard/small/commercial/accommodation and BMS, Company titles and Principal schemes
Owner/sales agent/Principal
Sarina Coast 2 Coal Real Estate
03.2010 - 01.2014
- Responsible for starting and developing of company, company name, branding and client development and retention
- All aspects of property management including but not limited to drawing up leases, entry notices, exit reports, form 9, notices to leave also court papers and court procedures
- Staff selection and training, Implication of policy and procedures
- Accounting, advertising, marketing and fund management
- Trust account reconciliation, Website management
- Negotiated, facilitated and managed real estate transactions
- Continually stayed up to date on mortgage rates and related real estate news
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area
- Communicated with clients to understand their property needs and preferences
- Presented purchase offers to sellers for consideration
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties
- Delivered positive, effective sales presentations
- Maintained connections with clients to encourage repeat business and referrals
- Created and implemented marketing plans to drive sales
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Negotiated contracts on behalf of clients
- Maintained connections with clients to encourage repeat business and referrals
- Created and implemented marketing plans to drive sales
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Administration/sales consultant
Ray White Mackay
07.2005 - 11.2009
- First 6 months I completed and Passed my real estate registration while working in all aspects of Reception as well as PA duties for the agents
- After the 6 months I did all jobs relating with Sales in the sales department and a traineeship in property management
- Appraise and present Comparative Market reports for properties
- Negotiated contracts on behalf of clients
- Guided clients from beginning to end of the home buying process
- Developed and maintained relationships with clients
- Managed contracts, negotiations and all aspects of sales
- Maintained connections with clients to encourage repeat business and referrals
- Delivered positive, effective sales presentations
- Oversaw the advertising of properties for web and print media
- Presented purchase offers to sellers for consideration
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area
- Negotiated, facilitated and managed real estate transactions
- Accompanied buyers and sellers to their home inspections and appraisals
- Coordinated appointments to show marketed properties
- Generated listings for sales and rental properties through cold calls and referrals
- Advertised client properties on websites, through social media and in real estate guides
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Bar attendant/cleaner/cook
Koumala Hotel
09.2003 - 07.2005
- Customer service, conflict resolution, Responsible service of alcohol
- Stock takes, stock ordering, cleaning Bar, hotel accommodation and common areas
- Kitchen duties, part-time cook
- Leave caretaker/management when owners away
Housekeeping supervisor
Mediterranean Resort
11.2001 - 12.2002
- Staff rostering, supervising and training
- Room allocation, inspections, arranging maintenance and repairs/replacement
- Management of laundry and stock
- Housekeeping duties, common area cleaning, contractor liaison
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Housekeeping supervisor
Ayers Rock Resort
04.2001 - 10.2001
- Rostering, staff supervision, staff progress reporting
- Project manage complete resort renovation and refurbishment
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Housekeeping supervisor
Great Keppel Island Resort
03.2000 - 04.2001
- Rostering, staff supervision, staff progress reporting, Laundry management, stock ordering
- Management of resort renovation and refurbishment when changed to Contiki – including arranging deliveries of building materials, furniture via barge services
- Public area cleaning and managing work health safety
- Arranging/notifying maintenance
Housekeeping supervisor
Club Med Lindeman Island
08.1998 - 12.2000
- Lindeman Island is where I started my Hospitality training, I was lucky enough to be able in the time I was there to work within every department including the Bar, Restaurant, Kitchen, Cleaning services, Night maintenance services and Recreation
- My responsibilities varied in the time I was on the island, however the last 6 months of my time there was in the Housekeeping Supervisor role
Skills
- Client Relationship Management
- Client Interfacing
- Portfolio construction
- Due diligence
- Attention to Detail
- Community Networking
- Critical Thinking
- Decision-Making
- Customer Service
- Planning and coordination
- Relationship building and management
- Staff Management
- Risk Management
- Budget Planning
- Budget Forecasting
Education And Qualifications
- CPP20212 Certificate II in Security Operations
- CPP30411 Certificate III in Security Operations Part -Crowd Controller
- HLT21112 Certificate II in Emergency medical first response
- 30977QLD Workplace Drug Testing (breath alcohol) (urine) (oral fluid –saliva)
- Full real estate license (currently on hold with the office of Fair Trading)
- MACKAY TAFE –2004 - Cert 3 in Business
Demonstrated Abilities
- Staff Rostering, supervision and training
- Workplace health and safety knowledge
- Conflict resolution
- Strong organizational skills
- Client-oriented
- Diary Management
- Time management
- Well-organized fast paced learner
- Detail ordinated
- Hard worker/physical
- Multi-tasking
- Work well independently
- Excellent teamwork
- Maintenance management
- Exterior/interior building painting
- MS office, Work, Excel & Outlook efficient
- Website management
- Interpersonal & customer service skills
- Professional management skills
- Financial & budget management
- Innovative marketing strategist
- Marketing and promotions
Personal Information
Date of Birth: 03/17/1978
References
- Larissa Radford, Branch Manager, BCS Mackay, (07) 4829 3700, 0400 250 326
- Lissa Fitzsimmons, Former business partner, Sarina coast to coal R/E, 0417 774 706
- Sue Cubbin, Shareholder, Aquila Body Corporate (upon request)
Timeline
Strata Portfolio Manager
Strata Sphere /Aquila Body Corporate Management
06.2021 - Current
Strata portfolio manager
BCS Southport
01.2021 - 06.2021
Strata portfolio manager
BCS Mackay
03.2015 - 01.2021
Owner/sales agent/Principal
Sarina Coast 2 Coal Real Estate
03.2010 - 01.2014
Administration/sales consultant
Ray White Mackay
07.2005 - 11.2009
Bar attendant/cleaner/cook
Koumala Hotel
09.2003 - 07.2005
Housekeeping supervisor
Mediterranean Resort
11.2001 - 12.2002
Housekeeping supervisor
Ayers Rock Resort
04.2001 - 10.2001
Housekeeping supervisor
Great Keppel Island Resort
03.2000 - 04.2001
Housekeeping supervisor
Club Med Lindeman Island
08.1998 - 12.2000
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