Nicole Kearns
Hindmarsh Island,SA
Summary
I am a highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
As a service-oriented Hairdresser versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills. I know I have a lot to offer in one of the roles within the mining industry and eager to learn a whole new skill set.
Overview
14
14
years of professional experience
Work History
Hair Salon Owner
Nicole
Hindmarsh Island, SA
01.2022 - Current
- Recruited, hired, evaluated and disciplined service staff members.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Generated promotional materials such as flyers, brochures, coupons or discounts to attract new clients.
- Collaborated with other local businesses to cross promote each other's services or products.
- Resolved customer complaints regarding worker performance or services rendered.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Monitored financial performance of the salon by analyzing monthly reports to make necessary adjustments.
- Mentored new staff to enhance personal growth and increase productivity.
- Researched new trends in hair care products and styles to stay current with industry developments.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Assisted with developing pricing strategies for different services offered at the salon.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Instructed staff on proper use of products and equipment while adhering to safety standards.
- Organized inventory system for tracking product sales and restocking shelves accordingly.
Senior Stylist
Sassy The Art of Hair
Victor Harbor , SA
06.2020 - 12.2021
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Followed standard infection control protocols to avoid illness or contamination.
- Assisted with inventory management by ensuring adequate stock levels of supplies are maintained.
- Documented key information from each service visit into detailed reports.
- Prepared records of client progress and services performed under care.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Analyzed customer feedback to identify areas needing improvement in the salon's services.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Adhered strictly to state regulations regarding sanitation practices within the salon environment.
- Kept patient health and personal information private and confidential.
- Provided professional hair styling services to customers, including cutting, coloring, and highlighting.
Senior Stylist
Goolwa Hair Haven
Goolwa , SA
07.2012 - 03.2020
- Followed updated techniques to color and treat hair and produce consistent results.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Updated and maintained customer information records and beauty services provided.
- Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
- Operated cash registers to receive payments from patrons.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Responded to customer inquiries by phone, email and in person.
- Maintained accurate records of client's details including name, contact number, payment information.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Developed relationships with regular clients by providing excellent customer service.
- Applied a variety of chemical treatments such as perming, relaxing or straightening services.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Attended fashion shows and other events to stay updated on new styles and techniques.
Checkout Operator
Woolworths
Goolwa, SA
04.2010 - 09.2011
- Organized shelf merchandising to return displays to presentation-ready standards.
- Verified the age of customers when selling alcohol or tobacco products.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Communicated effectively with team members to ensure smooth operation of checkout lanes.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved customer complaints in a professional manner.
- Welcomed customers, offering assistance to help find store items.
- Monitored self-checkout users to identify problems and maintain store security.
Education
Certificate 3 in Hairdressing - Hairdressing
Tafe
Noarlunga Centre, SA01-2015
Skills
- Business Management
- Financial Planning
- Relationship Building and Management
- Customer Consultation
- Schedule Management
- Customer Education
- Networking Expertise
- Marketing Understanding
- Industry Trend Analysis
- Outstanding Customer Service
- Staff Management
- Sales Expertise
- Customer Consulting
- Quick Learner
- Sanitation Practices
References
References available upon request.
Timeline
Hair Salon Owner
Nicole
01.2022 - Current
Senior Stylist
Sassy The Art of Hair
06.2020 - 12.2021
Senior Stylist
Goolwa Hair Haven
07.2012 - 03.2020
Checkout Operator
Woolworths
04.2010 - 09.2011
Certificate 3 in Hairdressing - Hairdressing
Tafe
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