Nicole Keeley
Finley
Summary
Friendly and hard working team member with a proven track record within the Department of Education, excelling in grant proposal development and customer service. Known for excellent communication and problem-solving skills, I adapt quickly to new challenges while maintaining meticulous records and fostering teamwork.
I'm experienced in ERN, School Bytes, EdBuy, SAP and other Department programs. I have some basic experience with Sentral, but am a fast learner and am sure I could adapt quickly. I have knowledge of all areas of SAO work including Oliver library program. I have more recently been working as an SLSO and find both roles equally enjoyable.
Overview
26
26
years of professional experience
Work History
SASS - SAO and SLSO Roles
Department Of Education NSW
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with program staff to develop compelling grant proposals that aligned with organizational priorities and goals.
- Maintained comprehensive records of all submitted applications, awarded grants, correspondence with funders, and related documents for easy reference during audits or other reviews.
Administration and Customer Service Officer
Gladstone Regional Council
04.2013 - 05.2019
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Train Driver
Queensland Rail
11.2007 - 05.2012
- Handled emergency situations calmly and effectively while prioritising safety above all else.
- Collaborated with maintenance teams to address mechanical issues, minimising downtime and disruptions to service.
- Communicated effectively with dispatchers and other team members, supporting seamless coordination of rail traffic across the network
Bus Driver
Brisbane City Council
04.2003 - 11.2007
Store Manager
Colorado Group
11.1998 - 04.2003
Education
Certificate III - Auslan
Deaf Connect
Gold Coast12-2023
Certificate III - Transport And Distribution - Rail Operations
Queensland Rail
Sarina, QLD06-2009
Certificate III - Transport And Distribution - Road Operations
Brisbane Transport
Brisbane06-2006
Complete Year 12
Rochedale High School
01-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
Timeline
SASS - SAO and SLSO Roles
Department Of Education NSW
08.2022 - Current
Administration and Customer Service Officer
Gladstone Regional Council
04.2013 - 05.2019
Train Driver
Queensland Rail
11.2007 - 05.2012
Bus Driver
Brisbane City Council
04.2003 - 11.2007
Store Manager
Colorado Group
11.1998 - 04.2003
Certificate III - Auslan
Deaf Connect
Certificate III - Transport And Distribution - Rail Operations
Queensland Rail
Certificate III - Transport And Distribution - Road Operations
Brisbane Transport
Complete Year 12
Rochedale High School
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