NICOLE KELSO
Blaxlands Creek,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong ability to interpret legislation. policies and Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Talent Acquisition Coordinator
ESSENTIAL ENERGY
07.2023 - Current
- Effectively manage internal and external email and phone communications and correspondence for the team in a timely manner
- Initiate and monitor pre-employment checks
- Effectively communicate with third party providers to ensure candidates are receiving a high quality on-boarding experience
- Download and manage documents in compliance with policy
- Process invoices and request purchase orders
- Coordinate interviews between candidates and hiring panel
- Provide numerous administrative tasks to assist Management, Talent acquisition Advisors and Hiring Managers
- Continually updating skill and knowledge by completing internal and eternal education pieces
- Proven ability to learn quickly and adapt to new situations
Talent Acquisition Officer
TAFE NSW
01.2023 - 06.2023
- Provide recruitment advice to candidates
- Managing sensitive data in accordance with TAFE NSW policies
- Coordinated interviews between candidates and hiring panel
- Maintained accurate records in Applicant Tracking System regarding all aspects of the recruitment process including interview notes and candidate status changes
- Performed reference checks on final candidates prior to making an offer
- Conducted background checks in accordance with company policies and procedures
- Developed and maintained relationships with hiring managers to ensure understanding of their requirements for each role, while remaining compliant with public sector recruitment legislation and guidelines
- Seamlessly execute Fire Warden duties when required.
Customer Service Officer
CLARENCE VALLEY COUNCIL
10.2017 - 01.2023
- Processing and receipting of development applications
- Document registration and management of sensitive materials in accordance with the Privacy Act
- (GIPA) Government Information Public Access searches
- Worked closely with team to ensure compliance with company policies, government regulations and industry standards
- Workplace Health & Safety Officer duties and commitments
- Daily mail registration and distribution
- Manage foyer displays with current information, projects and media releases
- Securely open & close building
- Key distribution and monitoring
- Justice of the Peace duties
- Monitored incoming calls, emails, web chats, social media messages from customers in order to respond promptly
- Assisted customers in navigating online portals or websites for account information or product orders
- Researched complex issues to provide customers with accurate information regarding services and regulations
- Recognized for ability to remain calm under pressure while managing multiple tasks simultaneously
- Delivered exceptional phone etiquette while handling high volume of incoming calls daily
Barista
THE LANEWAY CAFE
01.2015 - 11.2017
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Managed inventory levels through regular cycle counts to ensure adequate supply levels
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Trained incoming staff members on proper operation of brewing equipment and drink recipes
- Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures
Customer Service Officer
QUEENSLAND TRANSPORT AND MAIN ROADS
01.2008 - 01.2013
- Registration, Licence renewal and regulatory inspections
- Identity verification
- Adapted communication style based on the needs of each individual customer
- Provided excellent customer service by responding to inquiries in a timely and efficient manner
- Maintained accurate records of customer interactions and transactions
- Utilized problem solving techniques to resolve customer disputes quickly and effectively
- Provided technical support assistance for various products or services
- Worked closely with management teams to ensure compliance with company regulations and industry standards
- Performed data entry duties accurately and efficiently using computer systems
- Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints
- Developed strong interpersonal skills through face-to-face interactions with customers.
Spinal Educator / Office Administrator
OPTIMAL HEALTH CHIROPRACTIC
01.2006 - 01.2008
- Spinal education presentations and prescribed exercise demonstrations
- Digital X-Ray capture and image development
- Client account management
- Appointment scheduling
- Equipment Care and Maintenance
- Maintained confidence and discretion in handling sensitive information
- Managed analog filing systems to organize documents and records
- Processed invoices, payments, and incoming and outgoing mail
- Compiled data from various sources for reports preparation and analysis
- Prepared presentations using Microsoft Office applications such as Word, Excel and PowerPoint.
Venues & Infrastructure Administration Assistant
LONDON 2012 Olympic Bid Committee
03.2005 - 04.2006
- Developed effective filing systems to ensure quick retrieval of information when required
- Acted as liaison between departments within organization to facilitate communication flow
- Ensured confidentiality of all sensitive information handled within the department
- Assisted with the preparation of presentations for internal and external stakeholders
- Composed letters and other correspondence on behalf of senior management team
- Coordinated travel arrangements for employees in compliance with company policies
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents
- Provided administrative support to executive staff, including scheduling meetings and managing calendars.
Education
Certificate IV - Human Resource Management
TAFE NSW
DigitalBachelor (1st Year) - Business Management
University of Southern Queensland
Springfield Lakes, QLD2015
Advanced Diploma - Fitness And Business Management
Australian Institute of Fitness
Gold Coast, QLD2000
Certificate IV - Natural Therapies
TAFE QLD
Southport, QLDSkills
- Relationship building
- Time management
- Attention to detail
- Adaptability
- Accurate data entry
- Interpersonal skills
- Conflict resolution
- Collaborative teamwork
- Microsoft Office proficiency
- Candidate Tracking
- Problem-solving
- Confidential Data Management
- Proactive with a positive attitude
Certification
- Health and Safety Officer
- Justice of the Peace NSW
Timeline
Talent Acquisition Coordinator
ESSENTIAL ENERGY
07.2023 - Current
Talent Acquisition Officer
TAFE NSW
01.2023 - 06.2023
Customer Service Officer
CLARENCE VALLEY COUNCIL
10.2017 - 01.2023
Barista
THE LANEWAY CAFE
01.2015 - 11.2017
Customer Service Officer
QUEENSLAND TRANSPORT AND MAIN ROADS
01.2008 - 01.2013
Spinal Educator / Office Administrator
OPTIMAL HEALTH CHIROPRACTIC
01.2006 - 01.2008
Venues & Infrastructure Administration Assistant
LONDON 2012 Olympic Bid Committee
03.2005 - 04.2006
Certificate IV - Human Resource Management
TAFE NSW
Bachelor (1st Year) - Business Management
University of Southern Queensland
Advanced Diploma - Fitness And Business Management
Australian Institute of Fitness
Certificate IV - Natural Therapies
TAFE QLD
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