Nicole Kemp

• Conducted vulnerability assessments, profiled applications for vulnerabilities then exploited vulnerabilities using Metasploit.
• Configured machines on virtual network, deploy them to the cloud, investigated cloud security risks via Azure Lab.
• Identified suspicious patterns of user behavior to identify bots, intruders & other malicious actors.
• Written Bash scripts to automate security and operating system's tasks.
• Analyzed Packet using Wireshark.
• Developed Windows & Linux Administration Techniques, Harden both OS.
• Graduated with A+.

Stepped down from management role, to focus on education and transferring into new career field.

Responsibilities:

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Oversaw 20-person team; included bartenders and service staff for entire venue. A high-energy venue, which required problem solving skills, team management, while under immense pressure and stress.

My responsibilities included:

• Maximizing customer service by training staff, overseeing operations and resolving issues.
• Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
• Trained staff on bar practices, customer service standards and productivity strategies, providing 15% improvement over prior onboarding process.
• Completed bar opening and closing procedures.
• Handled $3,000 cash on daily basis, which built trustworthiness and loyalty with owners.

• Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Trained over 10 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Crafted special drink and cocktail menu items for seasonal offering; Updated drink menu with creative cocktails, contemporary wines and craft beers.
• Set up glassware, liquor and other necessary supplies for special events.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.