Nicole Kendall
Bondi,NSW
Summary
Experienced waitress/bartender with 5 years in the hospitality industry, showcasing adaptability across various roles. Consistently delivers top-notch service, builds strong customer connections, and excels in a dynamic environment. Seeking opportunities to contribute expertise to a vibrant team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Cactus Club Cafe
Victoria, British Columbia, Canada
01.2023 - 12.2023
- Mastered diverse cocktail crafting and demonstrated deep knowledge of spirits, mixes, beers, and wines through specialized training.
- Established a loyal local clientele by consistently delivering outstanding service and engaging in friendly conversations.
- Managed high customer volumes, ensuring timely delivery of drink orders for a 20-seat bar and a 60-table restaurant while maintaining high-quality standards.
- Expert in inventory control, cost management, and waste reduction; proficient in bar management and POS systems.
- Efficiently opened and closed the bar, while ensuring high standards of bar preparation.
- Consistently met or exceeded sales targets by skillfully upselling premium products without compromising guest satisfaction.
- Worked seamlessly with fellow barstaff to ensure smooth communication and efficient service.
- Prioritized customer safety by conscientiously monitoring alcohol consumption and following regulatory guidelines.
Waitress
Cactus Club Cafe
Victoria, British Columbia, Canada
10.2021 - 12.2023
- Successfully multitasked in overseeing up to 20-table sections, delivering prompt and attentive service to ensure a seamless dining experience for customers.
- Collaborated with fellow staff members to coordinate service efficiently, contributing to a cohesive and well-orchestrated dining environment.
- Displayed a thorough understanding of the menu, providing tailored recommendations to guests by considering their preferences and dietary restrictions, while complying with food safety regulations.
- Played a key role in training new waitstaff, sharing valuable insights and best practices to enhance the overall performance and cohesion of the team.
- Developed a loyal base of regular diners by consistently building strong rapport with customers through personalized and engaging interactions.
Cafe Team Member
Tractor Everyday Healthy Foods
Victoria, British Columbia, Canada
07.2020 - 10.2021
- Demonstrated adaptability and flexibility by covering various roles within the cafe as needed, including waitress, food prep, and cashier positions.
- Prepared sandwiches, soups, salads and beverages using grill, stove and steam tables to promote fresh and high quality products.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Contributed to a positive workplace atmosphere by fostering open communication among team members while offering support when needed.
- Maintained a safe work environment by adhering to health code regulations and following proper sanitation guidelines.
Waitress
Manos Restaurant
Cape Town, South Africa
01.2019 - 08.2019
- Contributed to the overall ambiance of the restaurant by ensuring cleanliness and organization of dining areas.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Successfully managed high-volume 15-table sections, ensuring the seamless and efficient delivery of service, and contributing to a positive dining experience for customers in the dynamic and fast-paced restaurant environment.
Education
Bachelor of Arts - Psychology
University of Victoria
Victoria, British Columbia, Canada04.2023
Skills
- Hospitality Service Expertise
- Responsible Alcohol Service
- Engaging Personality
- Teamwork
- Multitasking
Certification
Serving it Right (British Columbia)
Foodsafe (British Columbia)
RSA (NSW)
Timeline
Bartender
Cactus Club Cafe
01.2023 - 12.2023
Waitress
Cactus Club Cafe
10.2021 - 12.2023
Cafe Team Member
Tractor Everyday Healthy Foods
07.2020 - 10.2021
Waitress
Manos Restaurant
01.2019 - 08.2019
Bachelor of Arts - Psychology
University of Victoria