Nicole Kilkenny
Forest Lake,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Venue Manager
Regatta Hotel
Toowong , QLD
04.2015 - Current
- Organized and coordinated events, including scheduling staff, preparing materials, and ensuring all necessary supplies were available.
- Ensured compliance with safety regulations and maintained records of inspections.
- Supervised team members on daily tasks; provided feedback and guidance when needed.
- Coordinated communication between different departments within the organization.
- Collaborated with external partners to provide exceptional experiences for guests attending events held at the facility.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Resolved customer complaints quickly while maintaining a professional demeanor.
Restaurant Manager
Mt Ommaney Hotel Apartments
Mt Ommaney , QLD
11.2010 - 03.2015
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Function setup and coordinating events which included 60+ yearly weddings
Restaurant Supervisor
Royal Bath Hotel
Bournemouth , United Kingdom
02.2008 - 10.2010
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained new employees on restaurant policies and procedures.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Corinda State High School
Corinda, QLD11-1996
Skills
- Rostering
- Compliance
- Invoicing
- Planning And Organization
- Materials And Supplies Preparation
- Office Coordination
- Event Setup And Breakdown
- Operations Management
- Complaint Resolution
- Research Skills
- Planning Abilities
- Cash Management
- Relationship Building And Rapport
- Task Delegation
- Customer Service Experience
- Telephone And Email Etiquette
Certification
- RMLV
- AML
- RSA
- RSG
References
- Primrose Caldwell (Regatta Hotel Marketing Manager) - 0407 785 571
- Lochlan Alexander (Regatta Hotel Head Chef) - 0431 242 234
- Jane Forno (Clarity Management Group Payroll Team Leader) - 0413 253 167
Timeline
Assistant Venue Manager
Regatta Hotel
04.2015 - Current
Restaurant Manager
Mt Ommaney Hotel Apartments
11.2010 - 03.2015
Restaurant Supervisor
Royal Bath Hotel
02.2008 - 10.2010
Corinda State High School
- RMLV
- AML
- RSA
- RSG
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