Nicole Kirby
Londonderry
Summary
Dynamic leader with a proven track record at JB Care, excelling in team supervision and client support. Mastered the art of motivating teams, enhancing productivity by 20% through effective feedback and collaboration. Skilled in problem-solving and attention to detail, I foster high-quality standards and strong customer relationships, demonstrating exceptional people management and teamwork.I have conducted interviews and employed new workers in community care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader
JB Care
10.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
Support Worker
Wellways
09.2021 - 11.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
AIN/Team Leader
Lithgow Aged Care
02.2015 - 09.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Support Worker
Hammond Care
08.2011 - 02.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Education
No Degree - Nursing
Bathurst Tafe
Bathurst01.2019
Certificate 111 in Aged. Care And Community Care - Support Work
Hammond Care
Sydney02.2012
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Documentation And Reporting
- Work Planning
- Leading Team Meetings
- Client Support
- Giving Constructive Feedback
Certification
- Certified First Aid - April 2024
Timeline
Team Leader
JB Care
10.2021 - Current
Support Worker
Wellways
09.2021 - 11.2022
AIN/Team Leader
Lithgow Aged Care
02.2015 - 09.2020
Support Worker
Hammond Care
08.2011 - 02.2014
No Degree - Nursing
Bathurst Tafe
Certificate 111 in Aged. Care And Community Care - Support Work
Hammond Care
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