Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Knight

Coffs Harbour,Australia

Summary

Dedicated and qualified Registered Nurse and Nurse Manager with proven skills in patient care and treatment implementation. Detail-oriented, responsive, and proficient in routine care and emergency response. Over 20 years of experience in nursing leadership, focused on delivering high-quality patient care and operational efficiency. Expertise in team collaboration, staff development, and resource management. Known for adaptability and achieving results in dynamic healthcare settings. Proficient in clinical skills, patient advocacy, and regulatory compliance. A productive mentor and natural leader focused on fostering a positive and collaborative organisational culture. Quality-driven and efficient with strong interpersonal abilities. Practices in accordance with the Nursing and Midwifery Board of Australia's Professional standards, NSW Health Code of Conduct, and CORE values.

Overview

23
23
years of professional experience

Work History

Registered Nurse

NSW Health Service
01.2002 - Current
  • Monitored and managed various treatment and care interventions
  • Maintained thorough, accurate and confidential documentation in electronic medical records
  • Created, implemented and evaluated patient care plans with medical team
  • Advocated for patients by supporting and respecting basic rights, values and beliefs
  • Trained and mentored new RNs on best practices, hospital policies and standards of care
  • Adhered to infection control procedures to facilitate safe, clean patient environment
  • Provided comprehensive care to patients, ensuring all health needs were met efficiently.
  • Coordinated with healthcare teams to enhance patient outcomes and streamline treatment plans.

Divisional Nurse Manager

NSW Health Service
12.2022 - Current
  • Receive and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans
  • Performed personnel interviewing, hiring and Completed Onboarding
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care
  • Monitored staff performance and provided coaching, informal and formal counselling to staff
  • Executive on Call for Network
  • Incident Management
  • Led team of nurses in delivering exceptional healthcare services for positive patient outcomes.
  • Operational organisation of facility
  • Managed departmental budgets to ensure efficient resource utilization and cost-effectiveness.
  • Enhanced patient care by overseeing nursing operations and optimizing workflows.
  • Fostered collaborative environment by facilitating communication between multidisciplinary teams.
  • Coordinated staff schedules to ensure adequate coverage and maintain high-quality care.
  • Directed quality improvement initiatives to enhance nursing standards and patient satisfaction.
  • Facilitated staff meetings to address concerns and implement improvement strategies.
  • Led accreditation efforts to ensure compliance with healthcare standards and regulations.
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.

Nurse Unit Manager - Intensive Care Unit

NSW Health Service
01.2016 - 09.2022
  • Member of eRIC Rollout Working party for ICU
  • Developed and arranged continuing education opportunities for staff to increase knowledge and skills
  • Managed performance of administration and nursing staff, reviewing task completion, prioritisation and reports regarding staffing such as PRD's
  • Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions
  • Evaluated patient needs and preferences to build and update tailored treatment plans
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology
  • Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges
  • Monitored staff performance and provided coaching, formal counselling to staff
  • Collaborated with the MDT to plan or implement care plans to improve overall health of patients
  • Rostering, Staffing, finance and FTE management and coordinating the management of the Intensive Care Unit
  • IMS management
  • Recruitment and onboarding
  • Brief development
  • Enhanced patient care by implementing efficient staffing strategies.
  • Coordinated with interdisciplinary teams for improved patient outcomes.

Nurse Unit Manager - Emergency Dept.

NSW Health Service
09.2022 - 12.2022
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care
  • Monitored staff performance and provided coaching and formal counselling to staff
  • Streamlined patient care delivery by coordinating nursing team tasks effectively.
  • Improved patient satisfaction with enhanced communication strategies.
  • Led team meetings to improve care protocols and enhance unit efficiency.
  • Implemented training programs for staff to elevate quality of care.
  • Enhanced nurse performance by developing and executing continuous education initiatives.
  • Managed nursing staff schedules for optimal coverage and reduced overtime.

Clinical Nurse Specialist - ICU

NSW Health Service
01.2006 - 01.2017
  • Promoted team education, audited services, monitored medications and oversaw wound care to meet department and facility objectives
  • Assessed performance of nursing staff and built educational initiatives to enhance competency of teams and individual professionals at clinical and operational levels
  • Provided strong leadership and guidance to nurses
  • Established and maintained positive relationships with residents, physicians, hospital staff, patients and families

Leave Relief for Nurse Unit Manager

NSW Health Service
01.2013 - 01.2016
  • Developed and arranged continuing education opportunities for staff to increase knowledge and skills
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development
  • Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges
  • Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions
  • Evaluated patient needs and preferences to build and update tailored treatment plans
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions
  • Rostering of staffing levels and finance management

Leave relief for Clinical Nurse Educator

NSW Health Service
01.2013 - 01.2015
  • Assessed new nursing staff with fair and consistent evaluation tools to determine knowledge and quality of care delivery
  • Enhanced training delivery by incorporating new technologies and techniques alongside proven methods
  • Rolled out newly established standards to direct patient care staff and provided educational opportunities to promote development of staff members
  • Planned and implemented extra-curricular educational programs such as workshops or lectures that address special topics
  • Performed equipment demonstrations covering tools and provided operational guidance

Acting Clinical Nurse Educator

NSW Health Service
01.2006 - 01.2007
  • Assessed new nursing staff with fair and consistent evaluation tools to determine knowledge and quality of care delivery
  • Rolled out newly established standards to direct patient care staff and provided educational opportunities to promote development of staff members
  • Planned and implemented extra-curricular educational programs such as workshops or lectures that address special topics
  • Performed equipment demonstrations covering tools and provided operational guidance
  • Developed curriculum and competency tools by evaluating educational needs of trainees and researching trends in clinical instruction

New Graduate Program

NSW Health Service
01.2002 - 01.2003
  • Adhered to infection control procedures to facilitate safe, clean patient environment
  • Administered medications and treatments, monitoring patients for reactions and side effects
  • Created, implemented and evaluated patient care plans with medical team
  • Maintained personal and team compliance with medication administration standards and patient care best practices
  • Provided patient and family health education focusing on self-management, prevention and wellness

Leave Relief After Hours Nurse Manager

NSW Health Service
02.2018 - 02.2021
  • Managed nursing team to ensure high-quality patient outcomes and adherence to healthcare regulations.
  • Supervised clinical staff to maintain compliance with health and safety standards.
  • Developed and maintained nursing staff schedules to ensure adequate coverage and optimal patient care.
  • Managed patient flow through the facility.
  • Working with the emergency Department to maintain KPIs reportable to Ministry of health.
  • Achieved organisational goals with effective leadership and resource management.

Education

Cert IV - Training and Assessment

Coffs Community College
Coffs Harbour, NSW
05.2009

Graduate Certificate - Intensive Care Nursing

College of Nursing
Sydney, NSW
10.2005

Bachelor - Nursing

University of New England
Armidale, NSW
11.2001

Skills

  • Leadership & Staff Development
  • Budget & Resource Management
  • Patient Safety & Quality Improvement
  • Interdisciplinary Collaboration
  • Regulatory Compliance, Clinical Resource and Operations Management
  • Process Improvement & Change Management
  • Mentorship & Training
  • Excellent communication skills and Critical Thinking
  • Strong Clinical Judgment
  • Emergency Response
  • Task Delegation and Staff Supervision
  • Decision Making and excellent attention to Detail

Accomplishments

  • Awarded Nurse Manager of Year award for 2022

Timeline

Divisional Nurse Manager

NSW Health Service
12.2022 - Current

Nurse Unit Manager - Emergency Dept.

NSW Health Service
09.2022 - 12.2022

Leave Relief After Hours Nurse Manager

NSW Health Service
02.2018 - 02.2021

Nurse Unit Manager - Intensive Care Unit

NSW Health Service
01.2016 - 09.2022

Leave Relief for Nurse Unit Manager

NSW Health Service
01.2013 - 01.2016

Leave relief for Clinical Nurse Educator

NSW Health Service
01.2013 - 01.2015

Clinical Nurse Specialist - ICU

NSW Health Service
01.2006 - 01.2017

Acting Clinical Nurse Educator

NSW Health Service
01.2006 - 01.2007

Registered Nurse

NSW Health Service
01.2002 - Current

New Graduate Program

NSW Health Service
01.2002 - 01.2003

Graduate Certificate - Intensive Care Nursing

College of Nursing

Bachelor - Nursing

University of New England

Cert IV - Training and Assessment

Coffs Community College

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