Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicole Leclos

Bethania, Queensland

Summary

I consider myself a loyal and trustworthy person who will uphold the policies and values of your company with pride. I’m a quick and eager learner who can work both alone and in a team. I have the ability to achieve goals and meet KPIs in a timely and efficient manner, and I always strive to do my work to the best of my ability. I am punctual and have an excellent attendance record. I am looking for an opportunity to use my skills in a new setting. I believe that I would be a great asset to your team, and I am eager to learn new things.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Personal Care Worker

Preferred Care
03.2025 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Customer Service Representative

RACQ
08.2024 - 04.2025
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Investigated and resolved customer inquiries and complaints quickly.

Assistant in Nursing

Bolton Clarke
05.2015 - 08.2024
  • Provide personal, physical and emotional support to elderly people who require assistance with daily living.
  • Provide assistance with daily tasks such as showering, dressing, shopping, preparing food and eating, and often assist with outings and social activities.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Built rapport with patients and families, providing emotional support during difficult times.

Assistant in Nursing

Kincare
04.2014 - 05.2015
  • Assistance with Mobility: Helping residents move around, including transferring from bed to chair, or assisting with walking.
  • Bathing and Hygiene: Aiding with baths, showers, or sponge baths, and ensuring general hygiene is maintained.
  • Dressing and Grooming: Helping residents get dressed and undressed, including assistance with buttons, zippers, and choosing appropriate clothing.
  • Toileting and Incontinence Care: Assisting with using the toilet, including help with getting to and from the toilet, and managing incontinence products.
  • Oral Care: Assisting with dental hygiene, including brushing teeth and denture care.
  • Hair Care: Helping with combing, brushing, or styling hair.
  • Skin Care: Applying lotions or creams as needed to maintain skin health and prevent bedsores.
  • Feeding: Assisting with eating, including preparing meals according to dietary needs, cutting food into small pieces, or feeding if necessary.
  • Nail Care: Assisting with basic nail care, such as clipping nails, to maintain hygiene and prevent scratches or infections.
  • Domestic assistance- General house cleaning and help with gardening.
  • Social Support - take clients to do their weekly grocery shopping, and Hospital and medical appointments.

Ticket Sales Operator

Ticketmaster
06.2014 - 03.2015
  • Selling Tickets at Box Office or via telephone to customer/s who purchase tickets for events.
  • Communicate with customer/s about purchased/purchasing allocated seats for venue at time of event.
  • Print purchased tickets for customer/s.
  • Collect cash or process payment via EFT for purchased tickets.

Data Entry Clerk

Australia Post
11.2006 - 12.2008
  • Key in codes necessary to process information.
  • Input information in prescribed formats such as reports and mailing lists.
  • Retrieve, confirm and update data in storage.
  • Check messages sent to and from computers.
  • Look at diagnostic messages on screens to detect malfunctions and report to supervisors.
  • Maintain databases.

Call Centre Operator

PepsiCo
03.2001 - 10.2006
  • Answer incoming calls and assist customers in their specific enquiries.
  • Create further interest in the company's services by inviting customers to use all services and products offered.
  • Provide a high level of personalised customer service.
  • Update databases with changes and status of each customer or prospective customer.
  • Arrange the despatch of products, information kits or brochures to clients and interested parties.
  • Follow up client calls with clerical duties, including faxing, filling out paperwork, doing credit reference checks and liaising with other departments.

Receptionist

GE Seaco
03.1998 - 07.2001
  • Greet personal and telephone callers and find out the nature of their enquiry.
  • Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls.
  • Provide information to assist clients or refer them to appropriate contacts, either in the organisation or elsewhere.
  • Arrange appointments for callers or for people working in the organisation and keep records of these.
  • Carry out word processing, filing, mail-outs, bookkeeping and banking as required: in some cases, receptionists send out accounts, receive payments and order stationery and office supplies.
  • Open and deal with incoming mail, and organise outgoing mail and postage.
  • In sales areas, assist in the promotion of products and give prices and details to customers.

Education

Certificate IV - Ageing Support

DP Training Pty Ltd
01.2019

Certificate III - Aged and Community Care

DP Training Pty Ltd
01.2014

Skills

  • Aged Care
  • Individual Support
  • Personal Care
  • Communication Skills
  • Computer Literacy
  • Customer Service
  • Nursing
  • Phone Orders
  • Reception
  • Client confidentiality
  • Personal hygiene assistance
  • Compassionate caregiving
  • Assisted living experience
  • Dementia care
  • Client transportation
  • Housekeeping tasks
  • Client relationship management
  • Respite care
  • Alzheimer's care
  • First aid and CPR

Certification

Drivers Licence - Valid until Jan 2027

Languages

English

Timeline

Personal Care Worker

Preferred Care
03.2025 - Current

Customer Service Representative

RACQ
08.2024 - 04.2025

Assistant in Nursing

Bolton Clarke
05.2015 - 08.2024

Ticket Sales Operator

Ticketmaster
06.2014 - 03.2015

Assistant in Nursing

Kincare
04.2014 - 05.2015

Data Entry Clerk

Australia Post
11.2006 - 12.2008

Call Centre Operator

PepsiCo
03.2001 - 10.2006

Receptionist

GE Seaco
03.1998 - 07.2001

Certificate III - Aged and Community Care

DP Training Pty Ltd

Certificate IV - Ageing Support

DP Training Pty Ltd

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