Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nicole Ligina

Clayton South,VIC

Summary

Communicative customer service professional motivated to maintain customer satisfaction. A Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Acquire BPO
Melbourne, VIC
11.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

FOH Staff Member

Cinque Terre
02.2023 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Stayed ready for quick turnovers by pre-bussing tables.
  • Provided accurate order taking and cashiering services.
  • Maintained knowledge of menu items to answer customer questions accurately.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Intern

Vicom Australia
Oakleigh South , VIC
04.2023 - 08.2023
  • Collaborated in professional team to solve workflow issues.
  • Restocked office supplies and retrieved files for staff.
  • Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.

FOH Staff

Burger Urge
10.2022 - 12.2022


  • Committed to delivering an outstanding dining experience to each and every customer.
  • Performed opening and closing procedures and side work duties according to station rotation assignment.
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Serviced guests with food and beverage requirements warmly, courteously and professionally.
  • Established welcoming atmosphere by greeting each guest warmly.

FOH Staff Member

Guzman Y Gomez
08.2022 - 12.2022
  • Prioritized work tasks and remained flexible to workload changes
  • Serviced guests with food and beverage requirements warmly, courteously and professionally.
  • Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.

Education

High School Diploma -

South Oakleigh Secondary College
Oakleigh South, VIC
11.2023

Skills

  • Workflow Optimization
  • Maintaining Clean Work Areas
  • Member Support
  • Guest Satisfaction
  • Constructive Feedback
  • Customer Engagement
  • Staff Motivation and Discipline
  • Inbound and Outbound Calling
  • Data Entry
  • Product Knowledge
  • Call Management

Certification

  • Responsible Service of Alcohol Training

References

References available upon request.

Timeline

Customer Service Representative

Acquire BPO
11.2023 - Current

Intern

Vicom Australia
04.2023 - 08.2023

FOH Staff Member

Cinque Terre
02.2023 - Current

FOH Staff

Burger Urge
10.2022 - 12.2022

FOH Staff Member

Guzman Y Gomez
08.2022 - 12.2022

High School Diploma -

South Oakleigh Secondary College

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Nicole Ligina