Nicole Ligina
Noble Park,Australia
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
OVO Energy
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
FOH Staff Member
Cinque Terre
02.2023 - Current
- Answered customer inquiries, providing accurate product information and resolving complaints promptly
- Assisted customers with product selection, billing, and technical support, ensuring satisfaction
- Gathered feedback through surveys, using data to enhance service quality and customer experience
- Maintained detailed records of interactions and transactions for future reference and analysis
- Collaborated with other departments to resolve complex issues, meeting customer needs effectively
- Greet guests warmly to create a welcoming atmosphere, enhancing customer satisfaction
- Assist servers with food delivery, beverage refills, and guest requests, ensuring efficient service
- Pre-bus tables to prepare for quick turnovers, maintaining a clean dining environment
- Accurately take orders and handle cashiering tasks, ensuring precise transactions
- Maintain menu knowledge to answer customer inquiries, providing informed service
Office Assist
Tax Central
10.2023 - 12.2024
- Manage office tasks, ensuring smooth daily operations
- Organize and maintain records, improving document retrieval efficiency and compliance
- Assist in preparing tax documents, enhancing accuracy and timely submissions
Customer Service Representative
Acquire BPO
11.2023 - 04.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Intern
Vicom Australia
04.2023 - 08.2023
- Collaborated in professional team to solve workflow issues
- Restocked office supplies and retrieved files for staff
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations
FOH Staff
Burger Urge
10.2022 - 12.2022
- Committed to delivering an outstanding dining experience to each and every customer
- Performed opening and closing procedures and side work duties according to station rotation assignment
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals
- Serviced guests with food and beverage requirements warmly, courteously and professionally
- Established welcoming atmosphere by greeting each guest warmly
FOH Staff Member
Guzman Y Gomez
08.2022 - 12.2022
- Prioritized work tasks and remained flexible to workload changes
- Serviced guests with food and beverage requirements warmly, courteously and professionally
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals
Education
Cert iii - Individual Support
Edustep Au
12.2024
High School Diploma -
South Oakleigh Secondary College
Oakleigh South, VIC11.2023
Skills
- Workflow Optimization
- Maintaining Clean Work Areas
- Member Support
- Guest Satisfaction
- Constructive Feedback
- Customer Engagement
- Staff Motivation
- Discipline
- Inbound Calling
- Outbound Calling
- Data Entry
- Product Knowledge
- Call Management
Timeline
Customer Service Representative
OVO Energy
09.2024 - Current
Customer Service Representative
Acquire BPO
11.2023 - 04.2024
Office Assist
Tax Central
10.2023 - 12.2024
Intern
Vicom Australia
04.2023 - 08.2023
FOH Staff Member
Cinque Terre
02.2023 - Current
FOH Staff
Burger Urge
10.2022 - 12.2022
FOH Staff Member
Guzman Y Gomez
08.2022 - 12.2022
Cert iii - Individual Support
Edustep Au
High School Diploma -
South Oakleigh Secondary College
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