Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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NICOLE LOLESI

Cordeaux Heights,NSW

Summary

Highly motivated and experienced within the customer service and childcare industry passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.

Overview

14
14
years of professional experience

Work History

SMALL BUSINESS OWNER

Home sweet home Nicole's Family Day care
06.2021 - 05.2023
  • Providing invoices to families
  • Managing enrolments,
  • Determining payroll
  • Managing finances and budgeting
  • Liaising with legal governing body accredited scheme
  • Meeting legal requirements of NSW laws of enrolment such as immunisations and poster requirements
  • Understanding use of PRODA and CCS
  • Following guidelines of insurances
  • Ensuring children are provided with a safe sleep area
  • Ensuring children are provided with a safe play area
  • Ensuring children are provided with a safe feeding area
  • Meeting NSW legal requirements with fire hazards safety
  • Following and updating legal requirements
  • Managing families queries and providing solution
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value.
  • Implemented process improvement to shape organisational culture, optimize procedures for higher efficiency and help company evolve and grow.

Certifcate III childcare worker/ Diploma trained

Big Fat Smile
08.2011 - 01.2015
  • ROOM LEADER- Caring for children under ages of 5
  • Working as apart of a team
  • Promoted good behavior with positive reinforcement methods.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Preparing rest and feeding time for children
  • Being aware of different circumstances and how to react
  • Understanding guidelines that the government requires workers to follow
  • Caring for children with additional needs
  • Being able to apply senior first aid when required
  • Programming for each room
  • Managing staff within services room, conflict resolution, managing parents conflicts and interests and providing an inclusive settings for children, families and staff.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Administered prescribed medication in pill, liquid and shot format.
  • Introduced children to educational games and activities to boost learning.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Liaised with parents and guardians to discuss child progress.

Cashier

Bi-Lo
11.2009 - 01.2011
  • High Level of Customer service
  • Financial Transactions including Cash handling
  • EFTPOS transactions
  • Float Balancing Stock taking
  • Stock Rotations
  • Inventory control
  • Roster rotation
  • Ensuring that staff are compliant with policy and procedures in place
  • Staff management

Education

Staff management course -

Open Colleges
Online

Certificate III childcare worker - Education

Traineeship, TAFE NSW
Wollongong

Diploma of children services - Education

Australian Careers Business College
Wollongong
10.2014

Bachelor of Education - Bachelor of Education

Charles Sturt University
Wollongong
2024

Skills

HLTAID012 (Provide first aid in an education and care setting)

Personal Information

Date of Birth: 25/06/93

Timeline

SMALL BUSINESS OWNER

Home sweet home Nicole's Family Day care
06.2021 - 05.2023

Certifcate III childcare worker/ Diploma trained

Big Fat Smile
08.2011 - 01.2015

Cashier

Bi-Lo
11.2009 - 01.2011

Staff management course -

Open Colleges

Certificate III childcare worker - Education

Traineeship, TAFE NSW

Diploma of children services - Education

Australian Careers Business College

Bachelor of Education - Bachelor of Education

Charles Sturt University

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NICOLE LOLESI