Nicole Lupica
Cremorne,NSW
Summary
Skilled in fostering strong relationships with clients and colleagues, contributing to improved workplace dynamics. Recognised Floor Staff Member with a track record of high productivity and effective task execution. Proficient in customer service, inventory management, and point-of-sale systems, ensuring seamless operations. Communicates openly and maintains composure in routine and challenging situations.
Overview
3
3
years of professional experience
Work History
Floor Staff Member
Allans Mens Hairdressing
Rouse hill
11.2025 - Current
- Ensured cleanliness and organisation of workstations and salon areas at all times.
- Managed inventory through timely restocking of supplies and tools.
- Engaged clients in friendly conversation to enhance overall experience.
- Efficiently managed client check-ins.
- Resolved customer complaints professionally, maintaining high satisfaction levels.
- Processed sales transactions accurately using cash registers and point-of-sale systems.
- Provided exceptional customer service by answering inquiries and advising on products.
- Operated electronic equipment, including scanners and credit card machines, effectively.
Floor Staff Member
Smik
Rouse Hill, NSW
09.2022 - 11.2025
- Advised clients on dress selections for various occasions and preferences.
- Maintained up-to-date knowledge of current fashion trends and seasonal styles.
- Organised and restocked dress collections to manage inventory effectively.
- Trained new staff in product knowledge and customer engagement techniques.
- Resolved customer complaints promptly to ensure satisfaction.
- Utilised social media platforms to attract customers and enhance visibility.
- Processed payments accurately using cash registers and POS systems.
- Monitored customer behavior to ensure security and prevent merchandise loss.
Education
Advanced Diploma - Interior Design
Sydney Design School
North Sydney07-2026
RoSA - Year 11
Pacific Hills Christian School
Dural06-2025
Skills
- Customer service
- Organisational skills
- Positive attitude
- Reliability and punctuality
- Cash handling
- Proficient in Sketch-up, Auto-Cad and Twin Motion
- Cert IV Interior design
Timeline
Floor Staff Member
Allans Mens Hairdressing
11.2025 - Current
Floor Staff Member
Smik
09.2022 - 11.2025
Advanced Diploma - Interior Design
Sydney Design School
RoSA - Year 11
Pacific Hills Christian School