Nicole Mackay
Yinnar South,Australia
Summary
Experienced business owner with a strong background in client communication, scheduling, business operations, and customer service. Skilled in managing multiple platforms, handling inquiries, processing payments, and ensuring efficient day-to-day operations. Over 20 years of experience in business management, customer relations, and coaching. Proficient in digital tools, marketing, and administrative tasks. Highly organised, proactive, and dedicated to delivering quality service and support in any role. Broad and adaptable for different job applications.
Overview
21
21
years of professional experience
Work History
Functional Nutrition, Fitness and Hormone Coach
Self-Employed
01.2013 - Current
- Business Owner and Operator of a successful online Nutrition & Fitness Coaching Business
- Managed client onboarding, consultations, and ongoing support for over 200+ clients
- Created and implemented personalised nutrition and wellness plans
- Utilised Google Drive and CRM tools to streamline client data and resources
- Designed and delivered social media marketing strategies across Instagram & Facebook for my own business
- Conducted Zoom coaching sessions, sales calls, and educational presentations
- Developed group coaching programs and courses
- Improved general health outcomes for clients through evidence-based nutrition and exercise strategies
Fitness & Nutrition Coach
Infinity Fit
01.2020 - 01.2022
- Ran social media platforms
- Designed and conducted strength-based training programmes and group fitness classes
- Assisted clients in setting and tracking fitness progress and health goals
- Managed appointment scheduling and client bookings to optimise availability and workflow
- Provided education on safe exercise techniques and injury prevention
- Fostered a supportive community for long-term client success
Accounts & Administration Officer
Australian Barbell Company
06.2011 - 09.2012
- Managed accounts payable, receivables, payroll processing, and invoicing
- Handled customer service enquiries, order processing, and financial tracking
- Utilised MYOB and CRM tools for record-keeping and reporting
- Reconciled company credit cards and prepared financial documentation
- Set up new business accounts on internal systems
Client Services Coordinator
Porter Davis Homes
01.2008 - 09.2009
- Acted as a liaison between clients, construction teams, and management
- Scheduled client consultations and managed contracts & project documentation
- Provided guidance throughout the home-building process to enhance customer satisfaction
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
National Account Manager
Australian Barbell Company
10.2003 - 03.2008
- Managed national sales accounts, client retention, and business development
- Conducted trade shows, showroom sales, and CRM-based customer tracking
- Implemented customer support strategies that improved sales and client loyalty
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
Education
Certificate IV - Personal Training
FitNation
Brighton, VICCertificate III - Fitness
Chisholm TAFE
Frankston, VICAssociate Diploma - Marine Transport
RMIT
VCE Year 12 - undefined
Mordialloc Chelsea Secondary College
Certified Macro Nutrition Coach – NASM
Level 1 Nutrition Coaching Institute (USA)
Level 1 Nutrition Precision Nutrition (USA)
Skills
- Client Relationship Management & Retention
- Appointment Booking & Scheduling
- Virtual Administration & CRM Software
- Social Media Marketing & Content Creation
- Data Entry & Database Management
- Customer Service & Communication
- Microsoft Office Suite
- Google Applications
- MYOB
- Highly Organised & Efficient Multitasker
- Team Collaboration & Leadership
- Problem Solving & Proactive Approach
- Health & Fitness Programme Development
- Meal Planning & Nutritional Guidance
Technical Proficiency
- Timely, Accuity & Various other software booking systems Booking Software
- (Experience)
- Microsoft Office (Word, Excel, Outlook)• Google Suite (Docs, Sheets, Calendar, Drive)
- MYOB/Invoicing & CRM Management
- Social Media (Instagram, Facebook, Canva)
- Google Suit
- Zoom
Timeline
Fitness & Nutrition Coach
Infinity Fit
01.2020 - 01.2022
Functional Nutrition, Fitness and Hormone Coach
Self-Employed
01.2013 - Current
Accounts & Administration Officer
Australian Barbell Company
06.2011 - 09.2012
Client Services Coordinator
Porter Davis Homes
01.2008 - 09.2009
National Account Manager
Australian Barbell Company
10.2003 - 03.2008
Certificate III - Fitness
Chisholm TAFE
Associate Diploma - Marine Transport
RMIT
VCE Year 12 - undefined
Mordialloc Chelsea Secondary College
Certificate IV - Personal Training
FitNation
Certified Macro Nutrition Coach – NASM
Level 1 Nutrition Coaching Institute (USA)
Level 1 Nutrition Precision Nutrition (USA)
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