Summary
Overview
Work History
Skills
Timeline
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Nicole Maggs

Ashburton,VIC

Summary

Accomplished Team Leader Manager with a proven track record at Shaver Shop, enhancing team productivity and customer satisfaction through strategic planning and effective problem resolution. Skilled in Operational Excellence and Motivational Skills, I increased productivity by notable percentages. Expert in driving performance and fostering customer loyalty through dynamic leadership and staff development.

Overview

17
17
years of professional experience

Work History

Team Leader Manager

Shaver Shop
05.2018 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
  • Increased productivity by Number% and revenue streams by Number% through effective change management practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Supervisor of Operations

Target
04.2007 - 06.2017
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Skills

  • Customer Focus
  • Workload Management
  • Motivational Skills
  • Influencing skills
  • Remote Team Management
  • Employee Scheduling
  • Staff Development
  • Performance Coaching
  • Succession Planning
  • Operational Excellence
  • Team Leadership
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Team Development
  • Staff Management
  • Staff Training
  • Hiring and Training
  • Employee Coaching and Mentoring
  • Problem Resolution
  • Customer Relationship Management
  • Performance Evaluations
  • Shift Scheduling
  • Professional and Courteous
  • Performance reviewing
  • Work Planning and Prioritization
  • Documentation And Reporting
  • Good Judgment
  • Negotiation and Conflict Resolution
  • Strategic Planning
  • Managing Operations and Efficiency
  • Cost Control
  • Task Delegation
  • Onboarding and Orientation
  • Performance Tracking and Evaluation
  • Administration and Reporting
  • Process Improvement

Timeline

Team Leader Manager

Shaver Shop
05.2018 - Current

Supervisor of Operations

Target
04.2007 - 06.2017

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Nicole Maggs