Nicole Mcclelland
MOUNT NATHAN,QLD
Summary
Dedicated Practice Manager with 20 years of experience in optimizing healthcare operations and leading my team to deliver exceptional patient care. Skilled at streamlining workflows, implementing effective billing and coding practices, and enhancing patient satisfaction. Expert in compliance with healthcare regulations and managing multi-specialty practice environments. Well-versed in recruiting, training and managing employees. Proven success in managing and coordinating medical and nursing students, including liaising with Queensland Health, providing support and education.
Overview
10
10
years of professional experience
Work History
Medical Practice Manager
HealthHQ
11.2014 - Current
- Strong leadership skills with experience in hiring, training, and supervising office staff.
- Efficient in overseeing daily operations, scheduling, and managing resources.
- Proven ability to streamline office workflows and improve operational efficiency.
- Ability to foster a positive work environment and manage team performance.
- Skilled in analyzing financial reports and identifying areas for cost reduction and revenue enhancement.
- Excellent interpersonal skills with a focus on enhancing patient satisfaction and addressing concerns.
- Conduct regular staff meetings and provide ongoing support and guidance as well as facilitate open communication channels among team members leading to improved collaboration and problem solving
- Identify opportunities for expanding services or improving practice operations..
- Collaborate with healthcare providers to develop and implement practice growth strategies.
- Managed human resources functions including, payroll administration, benefits coordination, and employee relations counselling.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
Education
Practice Management
UNEPartnership
Brisbane05.2012
Timeline
Medical Practice Manager
HealthHQ
11.2014 - Current
Practice Management
UNEPartnership