Summary
Overview
Work History
Education
Timeline
Generic

Nicole Mcclelland

MOUNT NATHAN,QLD

Summary

Dedicated Practice Manager with 20 years of experience in optimizing healthcare operations and leading my team to deliver exceptional patient care. Skilled at streamlining workflows, implementing effective billing and coding practices, and enhancing patient satisfaction. Expert in compliance with healthcare regulations and managing multi-specialty practice environments. Well-versed in recruiting, training and managing employees. Proven success in managing and coordinating medical and nursing students, including liaising with Queensland Health, providing support and education.

Overview

10
10
years of professional experience

Work History

Medical Practice Manager

HealthHQ
11.2014 - Current


  • Strong leadership skills with experience in hiring, training, and supervising office staff.
  • Efficient in overseeing daily operations, scheduling, and managing resources.
  • Proven ability to streamline office workflows and improve operational efficiency.
  • Ability to foster a positive work environment and manage team performance.
  • Skilled in analyzing financial reports and identifying areas for cost reduction and revenue enhancement.
  • Excellent interpersonal skills with a focus on enhancing patient satisfaction and addressing concerns.
  • Conduct regular staff meetings and provide ongoing support and guidance as well as facilitate open communication channels among team members leading to improved collaboration and problem solving
  • Identify opportunities for expanding services or improving practice operations..
  • Collaborate with healthcare providers to develop and implement practice growth strategies.
  • Managed human resources functions including, payroll administration, benefits coordination, and employee relations counselling.
  • Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.

Education

Practice Management

UNEPartnership
Brisbane
05.2012

Timeline

Medical Practice Manager

HealthHQ
11.2014 - Current

Practice Management

UNEPartnership
Nicole Mcclelland