Nicole McElwee
Lennox Head,Australia
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
24
24
years of professional experience
Work History
Admin / Accounts / Recruitment / Staff Team Leader
Sistability Pty Ltd
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in the development of competitive compensation packages, contributing to successful candidate negotiations.
- Streamlined interview scheduling for hiring managers, resulting in a more efficient hiring process.
- Managed applicant tracking system, ensuring accurate data entry and timely updates on candidate statuses.
- Worked closely with HR leadership to develop workforce planning strategies that aligned with organizational goals and objectives.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Created and maintained detailed training records and reports for management review.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Supported patient care excellence via planning and interpretation of programs.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Managed relational database to store information for reference, reporting, and analysis.
SAHM
Lennox Head - Stay at Home Mum
10.2018 - 05.2021
- I have a 3 ½ yr old daughter at Preschool 3 days pw and Daycare 1 day a wk, and a 1 ½ yr old daughter who is in Daycare part time (flexible days)
- I also run the Lennox Head Community Playgroup and hold the position of Chair and Co Ordinator
- Our playgroup runs twice a week with the assistance of our volunteers
- We have successfully tripled our active members and continue to grow with supporting local mums and carers who are new to the community as well as creating long standing friendships and bonds for both children and carers.
AIG Maternity Leave
Melbourne
08.2017 - 09.2018
- Whilst on Maternity Leave my husband was offered a transfer through his work to Byron Bay.
AIG
Melbourne
11.2013 - 08.2017
- Office administration, reception, staff / performance management, procurement, implementing systems across multiple departments, IT, facilities, minutes, boards, social club, work health safety and fire wardens, documentation, building management, maintaining processes and procedures, compliance, reporting, office renovation, project management
- RFL - Went on Maternity Leave
Lawson Delaney
Melbourne
08.2013 - 09.2013
- Front desk, office purchases, general admin, payroll for 15+ temporary contract staff, MYOB accounts across 4 businesses, reconciliation, diary management, office relocation project
- RFL - Contract Role
The Platinum Empire
Gold Coast - Office / Accounts Manager
05.2011 - 06.2013
- General office admin, reception, implementing administration structure and processes, MYOB for all 3 venues, 45+ staff, accounts payable/receivable, superannuation, reconciliation, vendor management
- RFL - Relocation to Melbourne for partners work
Mojo Communications
Gold Coast - Operations Manager
03.2008 - 03.2011
- Managing daily operations, reporting to 3 Directors, staff managements and payroll of 30+ staff & 6 supervisors, admin, recruitment, MYOB accounts, data entry, record keeping, implemented new systems, training
- RFL - Directors separated
Drake International
Wellington (NZ) - Recruitment Consultant
06.2006 - 03.2008
- End to end recruitment of both temporary and permanent roles for Corporate and Government clients, monitoring placement of temporary staff, reporting, administration, reception, business development
- RFL - Relocation to Australia with job offer at Mojo
Up 2 IT Pty Ltd
Gold Coast - Office Manager
06.2005 - 05.2006
- General admin, timesheets, accounts, result resolution, staff training, supervision, weekly statistics, record keeping
- RFL - Returned to New Zealand
Kleins Jewellery
Gold Coast - Store Manager
05.2004 - 06.2005
- Managing staff, rosters, customer service, promotions, stock control, sales reports, timesheets, store budget
- RFL - Headhunter by Up 2 IT
Megabyte Computer Consultants
Wellington (NZ) - Personal Assistant / Accounts / Administration
03.2003 - 04.2004
- Running front desk, general admin, Quickbooks accounts payable/receivable, diary management, payroll 20+ staff, job orders, invoicing
- RFL - I relocated to Australia
TBD Limited
Wellington (NZ) - Receptionist / IT Assistant
06.2000 - 03.2003
- Responsible for all incoming calls and enquiries, general admin, MYOB accounts payable/receivable, diary management, maintaining car dealer website, invoicing
- TBD was my first full time role after leaving school
- RFL - Headhunted by Megabyte
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Microsoft Word, Excel, Outlook
- Gmail, Hubspot CRM, Zenmaid scheduling system
- Xero and MYOB Intermediate - Advanced experience with a strong ability to learn new software quickly
- HR / Recruitment - End to end recruitment experience, advertising, inductions, performance management, training
- Operational / Management - Generated systems and processes for 30 staff, managed administration teams, telemarketers, supervisors whilst demonstrating a strong ability to liaise with Managers, Departments, Boards & Directors
- Payroll / Accounts - Payroll for 45 staff, accounts payable / receivable, purchase orders, quotes, invoicing, petty cash, bank reconciliation
Languages
ENGLISH
References
Available on request
Timeline
Admin / Accounts / Recruitment / Staff Team Leader
Sistability Pty Ltd
05.2021 - Current
SAHM
Lennox Head - Stay at Home Mum
10.2018 - 05.2021
AIG Maternity Leave
Melbourne
08.2017 - 09.2018
AIG
Melbourne
11.2013 - 08.2017
Lawson Delaney
Melbourne
08.2013 - 09.2013
The Platinum Empire
Gold Coast - Office / Accounts Manager
05.2011 - 06.2013
Mojo Communications
Gold Coast - Operations Manager
03.2008 - 03.2011
Drake International
Wellington (NZ) - Recruitment Consultant
06.2006 - 03.2008
Up 2 IT Pty Ltd
Gold Coast - Office Manager
06.2005 - 05.2006
Kleins Jewellery
Gold Coast - Store Manager
05.2004 - 06.2005
Megabyte Computer Consultants
Wellington (NZ) - Personal Assistant / Accounts / Administration
03.2003 - 04.2004
TBD Limited
Wellington (NZ) - Receptionist / IT Assistant
06.2000 - 03.2003
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