Nicole McKay
Summer Hill,Australia
Summary
Methodical and committed employee offering solid skills in customer relations and administration duties. Demonstrated resilience to handle challenges of fast-paced health and education environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
UNSW Health Service
Kensington, NSW
07.2023 - Current
- Reception and administration duties
- Triage patient calls/emails
- Processing and reconciling patient accounts.
Receptionist/Administration
Alice Street General Practice
Newtown, NSW
11.2022 - 07.2023
- Reception duties
- Bookkeeping and debt collection
- Supervision and coordination of tasks for triennial audit process
- Training of administration staff
Scrutiny and Batching Officer for NSW Electoral Commission
Quay Appointments
Sydney, NSW
03.2023 - 04.2023
- Data entry and reconciliation of completed work
- Sorting and batching of ballot papers.
Student Life Manager - Education & Student Life Department
St Andrew’s College
Newtown, NSW
02.2022 - 10.2022
- All duties as per Programs Manager role below
- Development and implementation of cultural competency and leadership training initiatives for students.
Programs Manager – Education & Student Life Department
St Andrew’s College
Newtown, NSW
07.2020 - 01.2022
- Strategy, planning and implementation of Programs portfolio – Academic, Leadership, Creative Arts, Sport, Wellbeing, Personal Development, Professional Development, Cultural Awareness
- Management of human resources – hiring, performance reviews, rostering
- Budget management
- Quarterly and annual reporting to key stakeholders
- Payroll
- Policy and Procedure implementation and maintenance
- Data collation, analysis, and reporting to key stakeholders
- Event management
- Database and website management
- Pastoral Care.
College Life Project Officer
St Andrew’s College
Newtown, NSW
06.2018 - 06.2020
- Administration of the Academic Program – timetabling tutorials, room bookings, sourcing and hiring tutorial staff
- Payroll
- Administration of the Leadership Program – timetabling, attendance tracking, online election implementation
- Event management – student leader training, Orientation Week activities
- Pastoral care
- Data collation, analysis, and reporting
- Database and website management
- Policy and procedure maintenance
- General administration.
Practice Manager
Alice Street General Practice
Newtown, NSW
12.2007 - 05.2018
- Management of human resources – hiring, training, and rostering of non-clinical staff
- Maintenance of financial records – payroll, bookkeeping, patient, and supplier accounts
- Maintenance of computer hardware and software in conjunction with IT supplier
- Continuous review and improvement of practice systems with a vigilant attitude to accuracy
- Development of departmental procedures in liaison with the Practice Principal
- Responsible for development of policy manual and completion of tasks for triennial audit process
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in patient needs
- General administration and reception tasks.
Data Analyst/Field Manager/Helpdesk Manager
MRA Holdings
Crows Nest, NSW
10.2006 - 03.2007
- Responsibility of all staff within Research Support Services departments – CATI, Face to Face, Coding and Data Entry
- Management of inbound Helpdesk facility
- Client liaison
- Development of departmental procedures
- All additional duties as per Data Analyst and Field Manager tasks below.
Data Analyst
MRA Holdings
Crows Nest, NSW
11.2005 - 10.2006
- Set up of CATI (Computer Assisted Telephone Interviewing) and Online questionnaires, scripts, sample and quotas
- Set up of CADE (Computer Assisted Data Entry) questionnaire scripts
- Proofing hardcopy questionnaires
- Providing tabulation sets according to specifications
- Providing data files in SPSS, Excel, Word etc
- Liaison with Field Managers and Project Management.
Field Manager
MRA Holdings
Crows Nest, NSW
06.2004 - 11.2005
- Overall responsibility of Supervisors, Team Leaders and Interviewers within the CATI and Recruitment departments
- Management of research projects
- Conducting client briefings and attending project pilots
- Hiring, training, and rostering of all call centre staff to industry standards
- Maintenance of employee database
- Monitoring budgets
- Statistical Reporting to Project Management
- Responsible for completion of tasks for annual audit process
- General administration tasks.
Copy Editor (ACRS Report - Road Safety: A Career Pathway for Women)
Australasian College of Road Safety
Canberra, ACT
04.2023
- Provision of copy editing and proofreading services.
Education
Bachelor of Arts (Incomplete) - English Literature
The University of Sydney
01-2012
Bachelor of Health Science (Complementary Medicine) (Completed) -
Charles Sturt University
01-2006
Advanced Diploma of Naturopathy -
Nature Care College
01-2005
Bachelor of Psychological Science (Deferred) -
Southern Cross University
Skills
- Microsoft 365
- Best Practice (Management/Clinical)
- WordPress (intermediate)
- Report Writing
- Data Entry
- Quality Assurance
- Database Management
- Minute Taking
- Workflow Planning
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Supervising Staff
- Event Coordination
- Customer Service
- Records Administration
- Meticulous Attention to Detail
- Transcription and Dictation
- Critical Thinking
- Proofreading
- Dedicated Team Player
- Strategic Planning
- Time Management
- Highly Organized
References
- Dr Nyrie Dodd, Practice Principal, Alice Street General Practice, 6 Alice Street, Newtown, NSW, 2042, 0418 114 959
- Mr Ian Smith, Vice Principal, St Andrew’s College within the University of Sydney, 19 Carillon Ave, Newtown, NSW, 2042, viceprincipal@standrewscollege.edu.au
- Mr Will Cesta, Executive Manager, University Colleges Australia, 0488 724 823
Timeline
Administrative Assistant
UNSW Health Service
07.2023 - Current
Copy Editor (ACRS Report - Road Safety: A Career Pathway for Women)
Australasian College of Road Safety
04.2023
Scrutiny and Batching Officer for NSW Electoral Commission
Quay Appointments
03.2023 - 04.2023
Receptionist/Administration
Alice Street General Practice
11.2022 - 07.2023
Student Life Manager - Education & Student Life Department
St Andrew’s College
02.2022 - 10.2022
Programs Manager – Education & Student Life Department
St Andrew’s College
07.2020 - 01.2022
College Life Project Officer
St Andrew’s College
06.2018 - 06.2020
Practice Manager
Alice Street General Practice
12.2007 - 05.2018
Data Analyst/Field Manager/Helpdesk Manager
MRA Holdings
10.2006 - 03.2007
Data Analyst
MRA Holdings
11.2005 - 10.2006
Field Manager
MRA Holdings
06.2004 - 11.2005
Bachelor of Arts (Incomplete) - English Literature
The University of Sydney
Bachelor of Health Science (Complementary Medicine) (Completed) -
Charles Sturt University
Advanced Diploma of Naturopathy -
Nature Care College
Bachelor of Psychological Science (Deferred) -
Southern Cross University
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