Nicole McMillan
Tahmoor,NSW
Summary
I am a personable office administrator with 9+ years' experience with the day-to-day running of office procedures and customer service. I pride myself on being a talented problem solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff member requests. I am professional and enjoy creating an upbeat work environment.
Overview
14
14
years of professional experience
Work History
Business Manager
Just Magic Plumbing Solutions Pty Ltd
04.2018 - 12.2022
- Oversaw external contractors and suppliers ensuring deliveries were placed and delivered for job completions.
- Competent use of Xero Accounting Software for invoicing and payroll purposes.
- Processed weekly timecards to report employee's earnings for payroll disbursement.
- Maintained computer and physical filing systems.
- Liaised with builders for stage completion projections.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Offered advice and assistance to colleagues and customers, paying attention to special needs and wants.
- Corresponded with multiple government bodies; Fair-trading, Sydney water and LGA's.
- Obtaining relevant permits from government bodies for projects to commence.
Office Administrator
JMP Pty Ltd
01.2014 - 03.2018
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow and readability.
- Ensuring company fleet insurances, registrations were up to date and current.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Daily dealings with multiple government bodies- Fair-Trading, Sydney water and LGA's.
Hairdresser
Hair Artistry Professional Pty Ltd
01.2011 - 12.2013
- Answered telephone calls to provide information and schedule new appointments
- Educated customers on products to maximise benefits
- Offered exceptional service and support to walk-in and scheduled customers
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Worked with POS systems to complete transactions.
Business Administration Trainee
Wollondilly Shire Council
01.2009 - 01.2011
- Kept reception area neat and tidy to give visitors a positive first impression
- Routed business correspondence, documents and messages to correct departments and staff members
- Gathered, organised and input information into digital databases
- Developed and maintained courteous and effective work relationships
- Worked with POS systems to complete transactions
- Set up of meeting rooms as per company policies.
Education
General Construction Induction Card -
CGI0376901SEQ01
Sydney, NSW2015
Cert III Business Administration Services -
MG My Gateway
2010
Skills
- Xero Accounting Software
- Inbound phone call handling
- Customer Support
- Administrative Support
- MS Office
- Excellent Communication
- Friendly, Positive Attitude
Licence
C-Class Open Drivers Licence - Own Transport
References
References available on request.
Timeline
Business Manager
Just Magic Plumbing Solutions Pty Ltd
04.2018 - 12.2022
Office Administrator
JMP Pty Ltd
01.2014 - 03.2018
Hairdresser
Hair Artistry Professional Pty Ltd
01.2011 - 12.2013
Business Administration Trainee
Wollondilly Shire Council
01.2009 - 01.2011
General Construction Induction Card -
CGI0376901SEQ01
Cert III Business Administration Services -
MG My Gateway
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