Nicole Meli
PEMULWUY,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Motivated Social Media Manager brings expertise in traditional and innovative online platforms, content creation and audience engagement techniques. Performance-driven with meticulous analytical and technical skills. Confident in planning and executing multi-platform campaigns to drive brand success.
Overview
21
21
years of professional experience
Work History
Social Media Manager/ Admin Assistant
DemiLou Music
PEMULWUY, NSW
01.2018 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Key production manager for shows and presentations
- Administration and bookings
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Customer Service Associate
Big W
Winston Hills, NSW
04.2006 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Working in the reception area of the store. Answered constant flow of customer calls with minimal wait times, dealing with customer complaints and sending calls through to the appropriate people within the company.
- Recommended products to customers, thoroughly explaining details.
- Worked in all areas of customer service, throughout a busy retail store. In particular worked in the cosmetics area, dealing with national brand representatives and liaising with them and store managers.
Office Manager
Hedges Smash Repairs
Singleton, NSW
01.2004 - 01.2005
- Managed office operations while scheduling appointments for department managers.
- Liasing with Insurance companies
- Providing detailed quote for car repairs to insurance companies
- Reception duties
- Customer service
Education
High School Diploma -
St Catherines Catholic College
Singleton, NSW11.1988
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Patient and Empathetic
- Extremely organised
- Time Management
- Establishing and Maintaining Customer Relationships
- Proactive Self-Starter
- Administrative and Office Support
- Covid safety officer
- Social Media administration
Timeline
Social Media Manager/ Admin Assistant
DemiLou Music
01.2018 - Current
Customer Service Associate
Big W
04.2006 - Current
Office Manager
Hedges Smash Repairs
01.2004 - 01.2005
High School Diploma -
St Catherines Catholic College