Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Nicole Meller

BLAKEVIEW,SA

Summary

When I commenced work at Golden Grove Drakes in 2007 my manager immediately noticed my ability to easily adapt to different situations & environments. This involved me taking on extra duties other than that of a regular Deli Assistant. I focused on the task at hand & always got the job done. My Deli Manager then recommended that I undertake Certificate 3 in Retail Supervision, which I completed in 2008. Since then I have continued to be a role model & a leader to all of my other peers. In 2012 I undertook extra study to further my position in the company and shortly after my commencement of Certificate 4 in Retail Supervision I was promoted to Clovercrest Drakes as a Service Deli Assistant Manager, where I continued my study and completed Certificate 4 later on that year.

In 2010 I took on my position at Hissey Electrical whilst still maintaining my current job at Drakes. By being a part of the Hissey Electrical team, I was able to apply my current abilities & enthusiasm to an office environment. This helped me to develop many more skills & abilities.

In 2016 I started working at The Adelaide Oval in the cooperate Hospilality area. Within a short time of managing a few smaller cooperate boxes for events such as football, cricket & concerts It was apparent that my customer service skills, time management & ability to easily adapt to my environment had me moved to the most important cooperate box at the oval. I managed the Adelaide Oval Stadium Management cooperate box for over a year before i resigned in May 2018 to work more at Drakes & focus on my family.

I currently working part time at Sailsbury North Drakes in the service deli. I also help cook & manage the kitchen prep area& also managing & running my own small business called Sweetly Done where i hand pipe biscuits & cakes for birthdays, weddinga & cooperate events.

Overview

19
19
years of professional experience

Work History

Baker

Self Employed - Sweetly Done
BLAKEVIEW, SA
06.2020 - Current
  • Hand pipe & decorate according to customer requirements
  • Measured and weighed ingredients to precisely match recipes for different baked goods.
  • Coordinated supplies for bakery, including order placement, stock management and use.
  • Combined ingredients in bowls of mixing, blending or cooking machinery.
  • Shaped and cut dough to achieve desired shapes, signs and designs.
  • Weighed flour to prepare batter, dough, filling and icing.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Service Deli Specialist

Drake Supermarkets
Sailsbury, SA
09.2013 - Current
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Maintained work areas to reduce potential for illness or injury.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Cleaned utensils, dishes and glasses for customer use.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Cross-trained in other kitchen positions to support team and meet customer needs.

Customer Service

Drakes Supermarkets
01.2006 - Current
  • Safe food handling.
  • Stock presentation skills.
  • Ordering Stock.
  • WHS Hazard Reporting.
  • Maintaining equipment.
  • Cleaning.
  • Stock management.
  • Taking deliveries.
  • Temperature Checks.
  • Invoicing.
  • Staff Management.

Cooperate Hospitality

Adelaide Oval
Adelaide, SA
11.2016 - 05.2021
  • Provided highest quality customer service standards by anticipating customer needs.
  • Demonstrated excellent knowledge of reservations processes and time management during peak periods.
  • Promoted value-added services and special access options to increase guest satisfaction.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Replenished shelves to maintain adequate merchandise levels.
  • Mentored junior team members and managed employee relationships.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Ran the cooperate box for the Adelaide Oval Stadium Management, due to my exceptional customer service skills, willingness to please & my overall ambition to help & go above & beyond in all situations.

Office Assistant

Hissey Electrical Contractors PTY LTD
06.2010 - 09.2013
  • Filing Documents.
  • MYOB (computer business program).
  • Faxing Job Sheets.
  • Photo copying Documents for Tenders.
  • Writing & processing Job Sheets & Invoices for Clients.

Service Deli Assistant Manager

Drake Supermarkets
04.2012 - 12.2012

Service Deli Specialist

Drake Supermarkets
Golden Grove
09.2007 - 04.2012

Service Deli Assistant

Drake Supermarkets
04.2006 - 09.2007

Service Deli Assistant

Foodland IGA
07.2005 - 02.2006
  • Safe food handling.
  • Customer Service.
  • Cleaning.
  • Maintaining equipment.

Service Deli Manager

Drake Foodmarkets
Golden Grove
01.2008

Nunn •Administrative Officer

REFEREES, Kristine, Crown Solicitor’s Office, Attorney, Francesca Hissey

Administrative Manager

Hissey Electrical Contractors PTY LTD

Education

Certificate 4 in Retail Supervision -

Drakes Supermarkets Nationally Recognised Training
01.2012

Certificate 3 in Retail Supervision -

Drakes Supermarkets Nationally Recognised Training
01.2008

Year 11/SACE Stage 1 -

Valley View Secondary School
01.2007

Skills

  • Extensive knowledge of Health and Safety in food preparation environments
  • Extensive knowledge of sanitation and cleanliness
  • Outstanding Customer Service
  • Fantastic at conflict resolution & problem solving
  • Calm under pressure
  • Fantastic work ethic & reliable team player
  • Neat presentation skills
  • Recordkeeping abilities
  • Always has a friendly & positive attitude

Interests

Spending time with my family Drawing and painting in my spare time Reading Travelling Camping

Timeline

Baker

Self Employed - Sweetly Done
06.2020 - Current

Cooperate Hospitality

Adelaide Oval
11.2016 - 05.2021

Service Deli Specialist

Drake Supermarkets
09.2013 - Current

Service Deli Assistant Manager

Drake Supermarkets
04.2012 - 12.2012

Office Assistant

Hissey Electrical Contractors PTY LTD
06.2010 - 09.2013

Service Deli Manager

Drake Foodmarkets
01.2008

Service Deli Specialist

Drake Supermarkets
09.2007 - 04.2012

Service Deli Assistant

Drake Supermarkets
04.2006 - 09.2007

Customer Service

Drakes Supermarkets
01.2006 - Current

Service Deli Assistant

Foodland IGA
07.2005 - 02.2006

Nunn •Administrative Officer

REFEREES, Kristine, Crown Solicitor’s Office, Attorney, Francesca Hissey

Administrative Manager

Hissey Electrical Contractors PTY LTD

Certificate 4 in Retail Supervision -

Drakes Supermarkets Nationally Recognised Training

Certificate 3 in Retail Supervision -

Drakes Supermarkets Nationally Recognised Training

Year 11/SACE Stage 1 -

Valley View Secondary School
Nicole Meller