Nicole Menendez
Glenwood,NSW
Summary
As a Friendly, approachable, Experienced Beauty therapist I have gained extensive knowledge over the 5 years in the industry. Additionally, I have honed my management skills over 3 years working at Benefit Cosmetics, working in diverse teams and environments. My strong work ethic and determination to exceed monthly targets are key drivers of my success. I have a passion for customer service and thrive in fast paced environments.
Overview
5
5
years of professional experience
Work History
Brow Expert, Manager and Beauty Advisor
Benefit Cosmetics Sephora Pit Street
2018.07 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained counter and display areas for cleanliness and organization.
- Trained new staff in product knowledge and customer service protocols.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Answered phone calls and emails to schedule client appointments.
- Attended conferences with other managers to develop sale strategies and implement action plans/eventing
- Analysed sales, wrote sale reports and set goals for the counter on teams
- provided Makeup and Brow services with in rearranged time frames
- improved staffing during busy and quieter periods
- offered make up tips and popular tutorials in aliments to the latest trends
Education
Diploma of Beauty -
Ultimo TAFE
Ultimo, NSW01.2018
High School Certificate -
Gilroy Catholic Collage
Sydney, NSW01.2017
Skills
- Strong Leadership skills, such as motivating team members, setting goals, offer incentives and foster a positive work environment.
- Customer service such as giving experienced product advice, understanding customer needs, providing a positive experience and giving knowledgeable advice.
- Excel with 5 years of experience in performing Eye Brow waxing, tinting by consulting the customer by Brow Mapping and understand their desired brow look and shape and exceed their expectations.
- Professional Makeup Artist, proficient in shade matching and creating custom make up looks tailored to individual clients’ preferences also incorporating beauty and makeup trends. Up to date with the latest makeup trends and techniques.
- Excelled in reaching targets, tracking and analysing KPI’S, and using insights to exceed goals.
- Management involved encompass the efficient handling of bookings for clients to ensure smooth customer experience. Coordinating staff rosters is crucial to maintain optimal service. These tasks require problem solving skills, clear commination. While performing these tasks also ensure a positive work environment, managing KPI’S, maintaining salon appearance, handling difficult situations e.g. Customer complaints and ensure all services are meet industry standards is also crucial is a big part of the management role
Timeline
Brow Expert, Manager and Beauty Advisor
Benefit Cosmetics Sephora Pit Street
2018.07 - Current
Diploma of Beauty -
Ultimo TAFE
High School Certificate -
Gilroy Catholic Collage
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