Nicole Menendez

• Managed and motivated employees to be productive and engaged in their work.
• Accomplished multiple tasks within established timeframes.
• Maintained a professional, organised, and safe environment for employees and customers.
• Trained existing employees to maximise team agility and performance in Myer and Sephora stores.
• Onboarded new employees with training and product knowledge.
• Completed inductions for new employees in both Sephora and Myer stores.
• Brand DNA values and goals when working with customers and coworkers.
• Strong in coaching, motivation, and mentoring.
• Monitored and analysed business performance to identify areas of improvement and made necessary adjustments.
• Participated in influencer events, applying makeup and team bonding
• and collaboration.
• Recruited at TAFEs in Sydney, interviewed, hired employees, and provied positive feedback and engagement strategies.
• Maintained counter and VM display areas for cleanliness and organisation.
• Trained new staff and followed through to ensure they understood the steps of the Benefit Experience.
• Demonstrated and explained the use of different products to educate customers and staff.
• Followed workplace hygiene procedures and completed end-of-day cleaning.
• Answered phone calls and scheduled client appointments.
• Identified areas of improvement, collaborated with colleagues to seek feedback, and worked together with effective solutions.
• Hosted brand focus days and educated team members on best-selling products and new launches each month.
• Organised themed days with team members.
• Participated in eventing within Sephora and Myer stores, educating and introducing customers to the brand.
• Attended and prepared presentations for conferences and BBE with other managers to develop sales strategies and other skills.
• Ensured all staff members were up to date with TTPW and Beneversity module completions.
• Analysed and tracked sales, set goals, and established KPIs.
• Over the past several years with Benefit Cosmetics, I’ve had the opportunity to work across a variety of locations and roles —starting:

Casual Brow Expert – Myer and Sephora
Parramatta / Castle Hill / Bondi, NSW

• Assistant Manager – Sephora
  Parramatta, NSW
  
• Team Leader – Sephora
  Parramatta, NSW
  
• Assistant Manager – Myer
  Chatswood, NSW
  
• Team Leader – Sephora
  Pitt Street, Sydney, NSW
  
• Part-Time Brow Expert – Myer
  Melbourne, VIC
  
• Team Leader – Sephora
  Melbourne, VIC