Nicole Millard
Kinbombi,QLD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
One Power Solar and Electrical
01.2024 - Current
- General administration document preparation
- Prepare enter and lodge Solar jobs
- Work closely with other team members, installers, to provide seamless administration support and ensure efficient workflow
- Ability to work in a fast-paced administration support role
- Keyboard skills, Computer skills in Microsolft and other programs and systems
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Compliance and Monitoring
PowerSmart Solutions
01.2020 - 12.2023
- General administration document preparation
- Prepare enter and lodge Solar jobs
- Work closely with other team members, installers, to provide seamless administration support and ensure efficient workflow
- Ability to work in a fast-paced administration support role
- Keyboard skills, Computer skills in Microsoft and other programs and systems
- Ability to manage competing priorities
- Communication with all customers/clients via phone, email and correspondence internal and external
- Ensuring all processes run smoothly to support management
- Resilience and ability to work under pressure
- Training and Coaching fellow work co members.
Insurance and Membership Sales
RACQ
01.2005 - 01.2019
- Insurance sales, alterations and enquiries using Cogen and Policy Centre programs
- Membership sales, alteration and enquiries using Mars and MRM programs
- Providing support to the manager and acting in a managerial position when required
- Training and coaching fellow co-workers
- Banking and store ordering
- Meeting sales target Resolving customer enquiries and complaints
- Assisting mini switch area with the overflow of call from the Business acquisition department.
Support Worker
Centrecare
01.2002 - 01.2019
- Plain individual programs for clients
- Everyday budget planning for the client's income
- Liaison with staff and families
- Communicate with Community access
- Training staff
- Help clients with personal hygiene
- Liaison with doctors on behalf of the client regarding medication and Health condition.
Education
Skills
- Adept at problem solving
- Dedicated to delivering a high standard of customer service
- Keen attention to detail
- Personal and friendly approach
- Punctual and reliable
- Keen listening skills
- Exceptional written and verbal communication skills
- Excellent telephone manner
- Highly developed organizational skills
- Competent Computer Skills
References
- Karen Smith, Operations Manager at PowerSmart Solutions, 0405 060 834
- Kyle Austin, Director of PowerSmart Solutions, 1300 800 963
- Kris Boggiss, Family Friend, 0421 385 377
Timeline
Administrative Assistant
One Power Solar and Electrical
01.2024 - Current
Compliance and Monitoring
PowerSmart Solutions
01.2020 - 12.2023
Insurance and Membership Sales
RACQ
01.2005 - 01.2019
Support Worker
Centrecare
01.2002 - 01.2019
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