Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Morgan

Raymond Terrace,NSW

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Current Working With Children’s Check, First Aid, NDIS workers check and National Police Check.

Overview

23
23
years of professional experience

Work History

Team Leader Manager

Ability Options
12.2018 - 12.2022
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Implemented training programs to maximise team member development and potential.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Facilitated meetings to communicate team performance goals and results.
  • Delivered regular team meetings for aligned work towards common goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Coordinated team collaboration to share ideas and build best practices.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.

Team Leader, Coordinator

Department Of Aging And Disability And Home Care
04.2000 - 12.2018
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Supervised teams to confirm compliance with set procedures and quality requirements.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Gathered and organized materials to support operations.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Coached employees through day-to-day work and complex problems.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Entered data, generated reports, and produced tracking documents.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Managed company schedule to coordinate calendar and arrange travel.

Cook Supervisor, Bar Attendant

Spinning Wheel Hotel
03.2016 - 04.2018
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
  • Collaborated with staff members to create meals for large banquets.
  • Operated and closed down bar station according to sanitation regulations and safety standards.

Education

Certificate IV - Frontline Management

Essential Skills
Newcastle, NSW

Certificate IV - Disability Studies

Essential Skills
Newcastle, NSW

Skills

  • Team Management Understanding
  • Customer Service and Retention
  • Communication in all fields
  • Excellent Computer Skills
  • Service Planning and Delivery
  • Training Initiatives
  • Employee Performance Reviews
  • Continuous Improvement Projects
  • Dispute Resolutions
  • Financial Management
  • Roster Management

Timeline

Team Leader Manager

Ability Options
12.2018 - 12.2022

Cook Supervisor, Bar Attendant

Spinning Wheel Hotel
03.2016 - 04.2018

Team Leader, Coordinator

Department Of Aging And Disability And Home Care
04.2000 - 12.2018

Certificate IV - Frontline Management

Essential Skills

Certificate IV - Disability Studies

Essential Skills

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Nicole Morgan