Nicole Mori
Sutherland,NSW
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart promoting and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimising policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
STORE MANAGER
Boost Juice
08.2020 - Current
- Promoted to Store Manager
- Performed tasks such as making rosters, ordering stock, counting and entering stock take, organizing for head office check days, banking, hiring new staff, ensuring store remains clean and up to quality standards as well as conducting numerous marketing activities with the aim of increasing stores sales, particularly with impact of COVID-19.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organised special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
TEAM LEADER
Boost Juice
02.2019 - 08.2020
- I became a team leader at Boost Juice within less than a year of employment where I developed extensive levels of leadership skills and understood how to run a shift as well as time manage to ensure close would be performed on times
- Some of the tasks I was required to use included counting money at the beginning and end of day, training new and old team members, ordering stock, dealing with customer complaints and ensuring customer satisfaction from quick and high-quality customer service from the whole team.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Business Administration Intern
Camp America
09.2019 - 09.2019
- During this work placement, I was able to implement skills learnt within my business certificate
- I was required to complete data entry and evaluate and pair applicants for the upcoming Camp America
- This role unveiled a typical working day in the business environment and taught me numerous functions within the business that must be completed prior to completion of the day.
- Collaborated with cross-functional teams on projects, ensuring timely completion and increased success rates.
- Compiled data from various sources to generate informative reports for management''s decision-making process.
- Organized documentation storage system which streamlined accessibility of critical information throughout the organization.
Business Administration Intern
ESG Asia Pacific
03.2019 - 03.2019
- This work experience enabled me to develop knowledge on the procedures conducted within internationally operating business
- Accessed databases and utilise the knowledge to allocate it onto a spreadsheet
- Coordinated events and meetings for the organization, resulting in improved employee engagement and networking opportunities.
- Furthermore, I was required to do bookkeeping and analyse which customers were still required to make payments to the business.
- Facilitated internal communication by creating presentations, reports, and meeting agendas for executive team members.
- Enhanced department efficiency by streamlining administrative processes and implementing new organizational systems.
TEAM MEMBER
Boost Juice
03.2018 - 02.2019
- Being a team member at Boost Juice allowed me to further expand my skills in customer service where I began to be taught new skills such as upselling and suggestive selling to increase the sales for the business
- I was additionally shown how to multitask and progressed to teaching employees how to perform activities around the workplace.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
Education
BACHELOR OF BUSINESS - Advertising and Marketing Communications, Business Law
University of Technology Sydney
Certificate IV in Leadership and Management -
Australian College of Higher Studies
Online10.2022
Certificate III in Business -
TAFE
Kogarah, NSW09.2019
Bachelor of Business - Advertising And Marketing Communications
University of Technology Sydney
Sydney, NSW11.2022
HIGH SCHOOL STUDENT -
The Jannali High School
Jannali, NSW09.2019
Skills
- Leading and managing team
- Proven ability to deliver and exceed on sales targets and campaigns to drive sales
- Experience in managing marketing campaigns and reporting on key success measures
- Willingness to learn and adopt additional responsibilities
- Social Media and Web Analytics
- Budgeting and management of expenses and labour
- Experience in implementing various sales campaigns
- Upskilling and training staff in workplace procedures
- Fluent in Spanish
- POS Systems
- Team Development
- Customer Service
References
Available upon request.
Timeline
STORE MANAGER
Boost Juice
08.2020 - Current
Business Administration Intern
Camp America
09.2019 - 09.2019
Business Administration Intern
ESG Asia Pacific
03.2019 - 03.2019
TEAM LEADER
Boost Juice
02.2019 - 08.2020
TEAM MEMBER
Boost Juice
03.2018 - 02.2019
BACHELOR OF BUSINESS - Advertising and Marketing Communications, Business Law
University of Technology Sydney
Certificate IV in Leadership and Management -
Australian College of Higher Studies
Certificate III in Business -
TAFE
Bachelor of Business - Advertising And Marketing Communications
University of Technology Sydney
HIGH SCHOOL STUDENT -
The Jannali High School
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