Nicole Morton

• Support sales and service managers in driving key customer outcomes
• Manage the resolution of customer complaints/feedback
• Build sale plans to drive profitability, identify opportunities for growth
• Coach, mentor and manage performance of direct reports and their teams
• Manage resource and scheduling of store team members
• Lead stocktake processes for the store

• Coach and mentor team by building product knowledge and ensuring a seamless customer experience is delivered
• Work collaboratively with the store teams and bring strong relationships to stakeholders
• Look for opportunities for improvement whilst being commercially aware
• Ensure product is readily available and presented according to visual merchandising standards
• Mitigate loss by ensuring proactive measures are introduced and maintained

(Menswear/Accessories) June 2016-May 2019

(Womenswear/ Beauty) May 2019-June 2022

• Help sales manager improve employee performance, offering feedback and coaching to target identified issues
• Personally drive sales and deliver exceptional customer service to lead by example, ensuring that my Work Area achieves and exceeds budget
• Ensure visual merchandising standards across the department are set to the standards required
• Review stock levels across the department whilst coordinating stock replenishment processes
• Support new team members during their on boarding process and beyond
• Review staff performance monthly, create action plans on how to improve employee performance

• Maximise sales opportunities to achieve store budgets
• Provide a high level of exceptional customer service
• Achieve KPI targets for David Jones American Express Card sign ups
• Assisted with displays and offered ideas to increase product appeal
• Rang up items using POS system and packaged purchases according to brand standards

• Assisted with displays and offered ideas to increase product appeal
• Rang up items using POS system and packaged purchases according to brand standards
• Met performance targets for loyalty program
• Participated in learning opportunities and store meetings

• Met performance targets by quickly identifying, locating, and counting merchandise for each order
• Picked, packed, and loaded orders by accurately reading and following pick tickets
• Completed accurate orders through careful reading of tickets and product matching