Nicole Morton
Bayonet Head,WA
Summary
Hardworking and empathetic professional with proven skills in patient and client relations, administrative assistance and procedure support. Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Administration Support Officer
WA Country Builders
Albany, Western Australia
06.2024 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Support of all departments with administrative duties needed.
- Managed office supplies inventory and placed orders when necessary.
- Logging of new jobs.
- Distributing project plans and specifications to contractors and suppliers to start new constructions.
Dental Clinic Assistant
Dental Health Services
Albany, Western Australia
11.2022 - 06.2024
- Greeted patients upon arrival to the clinic and escorted patients to treatment area, while making sure patients were comfortable and safe.
- Answered phones promptly and responded to inquiries from parents and other staff members.
- Maintained cleanliness of clinic between patient visits.
- Ordering of supplies for clinic.
- Managed incoming and outgoing correspondence via fax, email or post.
- Assisted with the preparation of patient charts prior to appointment time.
- Administrative clinic work such as making appointments, answering telephone calls, sending of emails to parents, other team members and clinics.
- Setting up of clinic for procedures.
- Clearing away and cleaning of clinic after procedures following DHS infection control policies.
- Assisting of dentists and dental therapists with a variety of procedures such as fillings, pulpotomy, extractions and root canals.
- Preparation and sterilisation of dental instruments and equipment.
- Instructed patients and their parents on postoperative home care instructions.
- Restocked supplies in examination rooms and team stations to support clinic operations.
- Assisting in the taking and uploading of X-Rays.
- Educated patients and their parents on oral hygiene and preventative care.
Reception and Steri Nurse
78 Dental
Albany, Western Australia
01.2022 - 11.2022
- Greeting patients as they arrive.
- Scheduling and cancelling of patient appointment both in person and on the phone/email.
- Taking of both eftpos and HiCaps payments.
- Completing, entering and filing of DVA forms.
- Communication with other dental practices and specialists rooms.
- Sending and receiving of Mediref correspondence.
- Preparation and maintenance of sterilisation room.
- Cleaning and sterilisation of medical equipment following infection control policies.
Casual Voluntary Reception Work
Unique Graphix Art
Narrogin, Western Australia
03.2019 - 10.2019
- Prioritised and organised tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- General office duties to support management.
Aministration
Stirling Ceilings
Perth, Western Australia
01.2015 - 04.2016
- Communication with suppliers via email and telephone as required.
- Assisted with the preparation of budgets.
- Promoted high customer satisfaction by resolving problems with friendly service.
- Received and recorded cash, checks and transfers.
- Managing of daily business requirements.
- Delivered products to business job locations on time when needed.
Office Manager
Lane Buck and Higgins
Narrogin, Western Australia
06.2013 - 12.2014
- Greeting of clients.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team.
- Collecting and distributing of morning and afternoon mail.
- Supervised staff members, organised schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Light cleaning of office.
Dental Nurse
Peter Fiore Implantology and Oral Surgery
Subiaco, Western Australia
02.2011 - 06.2013
- Assisted dentist in providing dental treatments, such as fillings and extractions, and assisting in oral surgery in both clinic and hospital environment.
- Prepared and maintained dental instruments, materials, and equipment for use by the dentist.
- Maintained patient records, including medical histories, dental charts and x-rays.
- Sterilised instruments according to established protocols.
- Ensured a clean and safe environment for patients in accordance with infection control policies.
- Performed routine lab tasks such as making impressions of teeth or taking x-rays.
- Assisted in the administration of anesthesia to sedate patients during treatment procedures.
- Monitored vital signs of patients under sedation.
- Kept detailed notes on all treatments rendered to each patient.
- Instructed patients on postoperative home care instructions.
- Assisted with ordering supplies and maintaining inventory levels.
Education
Narrogin Senior High School
NarroginEllenbrook Christian College
EllenbrookSkills
- Electronic records management
- Time management proficiency
- Critical thinking abilities
- Patient Care Coordination
- Infection control procedures
- Medical terminology proficiency
- Patient and client support
- Payment Processing
- Supply Management
- Office Support
- Workflow Coordination
- Verbal Communication
- Scheduling and calendar management
WWC
- Current working with children check valid until October 2025
References
- Kaela Castle - Office Manager at Peter Fiore Implantology and Oral Surgery - 0426 848 551
- Pamela Holmes - Owner and Dental Therapist at Looksee Dental - 0430 101 045
- Devon Stoner - Dental Therapist at Dental Health Services - 0406 259 231
Timeline
Administration Support Officer
WA Country Builders
06.2024 - Current
Dental Clinic Assistant
Dental Health Services
11.2022 - 06.2024
Reception and Steri Nurse
78 Dental
01.2022 - 11.2022
Casual Voluntary Reception Work
Unique Graphix Art
03.2019 - 10.2019
Aministration
Stirling Ceilings
01.2015 - 04.2016
Office Manager
Lane Buck and Higgins
06.2013 - 12.2014
Dental Nurse
Peter Fiore Implantology and Oral Surgery
02.2011 - 06.2013
Narrogin Senior High School
Ellenbrook Christian College
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