Nicole Nardella

Battery Specialties Australia) is a battery wholesaler buying and selling a range of different batteries and accessories to large electrical wholesalers and small to medium businesses

Key responsibilities

• Expanding the customer network from electrical wholesale to other industries which includes research into key markets, assessing customer needs, the gap in the market, and then creating a solution
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Cold calling and setting appointments with potential customers
• Keeping in contact with leads to build relationships
• Account management of current electrical wholesalers which includes appointment setting, route mapping and visiting a number of customers per day, ensuring that they are happy with our product and service and assess whether their needs have changed

EStore Logistics is a 3PL fulfillment centre, focused on helping medium sized online retailers be able to grow and scale their business by offering fast and reliable pick-pack and dispatch

Key responsibilities

• Expanding the customer network by responding to all new leads
• Setting up multiple meeting each week with new potential customers
• Qualifying new customer to see whether we can service their business and if it will be a long-term partnership opportunity
• Building tailored solution and rate cards with the pricing analysts
• Guiding the customer through the decision processes and creating solutions to any concerns they may have
• Creating the scope of works, project charters, and contracts for the customer
• Working through the negotiation process until a mutual agreement is meet
• Introducing the customer to IT and operations teams, and facilitating the onboarding process and workshops
• Guiding the first month of the customer “going live” and work through any tethering issues until the customer can go to “business as usual”

• I was responsible for building new business in relation to sports teams, corporate partners, and local community sponsorships
• I would seek out new business perspectives, meet with clients, and create business proposals, as well as oversee their contracts
• As well as building new business, I was responsible for maintaining current business, and making sure the current clients/ clubs/partners were having their needs met; growing the trust and relationship between Eurosport and the client
• I was located in the printing/teamwear department of the shop meaning that as well as doing the back-end business development, I was also in charge of looking after the day to day customers, maintaining the store and keeping count of all stock, ordering new stock, printing of all uniforms for contracted local football teams, corporate orders, and uniforms for large events like Tough Mudder, and even the Special Olympics
• As the main employee of the department, I also adopted the manager/supervisor role
• I would oversee everything going on from front of shop, all the way to the internal responsibilities of the business
• I had two staff work under me , to which I provided ongoing training and support, for the smooth running of the department
• Sales and Baker at Sugar and Spice Cupcakes, My role at Sugar and Spice Cupcakes was a mix of sales and baking/cake decorating
• I was the only full timer and my role was predominantly fulfilling the shop’s cake and sweets orders for the week
• This process included meeting with customers by appointment to discuss what product they were after and designing it with them as well as upselling the package/product.

My role at Sugar and Spice Cupcakes was a mix of sales and baking/cake decorating. I was the only full timer and my role was predominantly fulfilling the shop’s cake and sweets orders for the week. This process included meeting with customers by appointment to discuss what product they were after and designing it with them as well as upselling the package/product.

• Being in property services, ARA specialised in commercial cleaning services to corporations
• I was responsible for bringing in new business and maintaining positive relationships with current clients
• Key responsibilities
• Cold call new and warm leads to promote our services, and arrange new meetings
• Renew contracts
• Attend networking events to build new relationships
• Liaise with CEOs of large corporations and work closely with the facility managers to discuss the services needed
• Conduct site inspections
• Facilitate staff induction and training
• Review quotes and worked on customer negotiations
• Facilitated tender processes

• Smiles Onsite is a private company that works with government schemes relating to funding for free dental for children under 18 years of age
• My role was to visit a list of Primary and High Schools around Victoria and educate students and their parents on this benefit that was available to them
• Key responsibilities
• Speaking with the school Principles and/or School manager and educating them on the service that would be available to the school
• Perform presentations at school assembly in front of all teachers, parents and students, informing them of the service and how it works
• Arranged the schedule for the mobile dental bus with the school and planned the week of the visit when it will be running
• Class presentations on the importance of good oral hygiene and hand out
• Responsible for the management of consent forms and talking through any concerns from student or parents

• Travelling to MYER, David Jones, Harvey Norman & The Good Guys stores in my region I would demonstrate and promote current products
• I educated staff and customers on how to use the products and worked with targets and upselling
• I also merchandised for the company on certain weeks, as well as doing extra promotional work and expos
• I worked closely with large retailers, managers and customers.