Nicole Norley
Paxton,Australia
Summary
Motivated and adaptable professional with over 20 years of experience across customer service, administration, finance, and retail leadership. Skilled in handling confidential information, managing competing priorities, and delivering high-quality support in fast-paced environments. Recognised for strong organisational skills, attention to detail, and the ability to build positive relationships with customers, colleagues, and stakeholders. Seeking to contribute my skills and experience in an administrative or finance-focused role, where I can provide reliable support and make a positive impact within the team.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Personal Banker
Beyond Bank
Cessnock, Australia
09.2016 - Current
- Provide professional face-to-face service to a wide range of customers, ensuring a positive and personalised experience
- Actively listen to customer needs and tailor solutions to support them in reaching their financial goals
- Assist customers with personal lending and mortgage applications, providing clear guidance and support throughout the process
- Manage day-to-day transactions including deposits, withdrawals, transfers, and payments with a high degree of accuracy
- Handle money responsibly, including balancing tills, reconciling cash, and completing end-of-day banking
- Build and maintain long-term relationships based on trust, integrity, and excellent customer service
- Ensure compliance with banking policies, procedures, and confidentiality requirements at all times
Store Assistant & Trainee Manager
Aldi Supermarket
Various Locations, Australia
01.2008 - 01.2016
- Promoted to Trainee Manager (2011–2012) before maternity leave; later returned as Store Assistant for flexible working arrangements
- Delivered high levels of customer service, assisting with enquiries, sales, refunds, and exchanges in a professional and efficient manner
- Managed day-to-day operations in the absence of the Store Manager, including staff training, rostering, and conflict resolution
- Maintained compliance with company procedures, ensuring accuracy in cash handling, banking, and daily reconciliations
- Coordinated stock control, merchandising, and inventory management to maintain store presentation and efficiency
- Supported workplace safety and theft prevention through vigilance, adherence to policies, and proactive problem-solving
- Contributed to a positive team environment through mentoring, collaboration, and open communication
Console Operator
BP
Hexham, Australia
01.2007 - 01.2008
- Provided high-quality customer service and operated POS systems
- Monitored site safety including fuel pump compliance and theft prevention
- Maintained stock, performed light cleaning duties, and ensured compliance with regulations regarding tobacco and fuel sales
Store Assistant
Saxby’s Bakery Café
Salt Ash, Australia
01.2003 - 01.2007
- Delivered friendly service in a fast-paced food and retail environment
- Handled cash transactions and operated registers
- Prepared food and beverages in line with safety standards
- Managed store opening and closing, food displays, and stock rotation
Education
Certificate III - Accounts Administration
TAFE NSW
NSW12.2025
Certificate III - Business
TAFE NSW
NSW04-2024
Certificate III - Retail
TAFE NSW
NSW01.2013
Skills
- Customer service and support
- Relationship management
- Administrative skills
- Records management
- Data entry and accuracy
- Financial transactions
- Team collaboration
- Mentoring and coaching
- Problem solving and conflict resolution
- Technology proficiency
- Systems expertise
- Microsoft Office Suite proficiency
- Organisational skills
- Time management
References
Referees can be made available on request.
Certification
Working with Children Check (WWCC) - valid until October 2029
Timeline
Personal Banker
Beyond Bank
09.2016 - Current
Store Assistant & Trainee Manager
Aldi Supermarket
01.2008 - 01.2016
Console Operator
BP
01.2007 - 01.2008
Store Assistant
Saxby’s Bakery Café
01.2003 - 01.2007
Certificate III - Accounts Administration
TAFE NSW
Certificate III - Business
TAFE NSW
Certificate III - Retail
TAFE NSW