Nicole Nunez
Cedar Vale
Summary
Results-focused Sales and Veterinary Professional with 15 months of National Sales and Marketing experience and over 10 years of hands-on client engagement across Veterinary and Animal Health settings. Proven track record in delivering consultative, evidence-based nutrition solutions across Equine, Canine, and Human health categories in a national capacity. Demonstrated ability to build and retain high-trust relationships with producers, clients, and stockists through technical expertise, responsive service, and strategic upselling. Deep knowledge of livestock handling, nutrition planning, and welfare standards gained through senior roles in veterinary practice, emergency care, and tertiary research environments. Skilled in managing territory pipelines, executing targeted marketing strategies, and supporting post-sale success aligned with Halter’s focus on customer lifetime value and tech adoption. Adept in cross-functional collaboration with Directors, Research teams, and Product managers to align operational goals with real-world producer needs. Brings a grounded understanding of regional farming systems, a passion for evidence-based solutions, and the agility to drive adoption of innovative agri-tech across Central South QLD.
Overview
19
19
years of professional experience
Work History
National Sales and Marketing Manager
CEN Nutrition
05.2024 - Current
- Serve as a resource to colleagues by sharing specialized knowledge and expertise in areas such as special diets or medical nutrition therapy.
- Drove national sales growth across three product ranges, using CRM platforms to track pipeline performance, customer engagement, and conversion metrics
- Delivered consultative, education-first sales strategies to producers, trainers, and retailers—translating complex nutritional science into practical value
- Collaborated cross-functionally with R&D and marketing to influence product positioning based on market feedback
- Built strong market presence in the equine and companion animal sectors, leveraging animal health expertise and regional trust to secure recurring business and grow brand reputation
- Led over 150+ free diet analysis consultations annually, providing evidence-based, species-specific nutritional recommendations driving product adoption and customer trust
- Developed and implemented social media and digital marketing campaigns, increasing brand reach
- Provided ongoing customer service care post-sale, resolving issues, guiding product use, and maintaining engagement to support lifetime value
- Delivered technical training to stockists and clients, ensuring accurate product representation and empowering frontline staff
- Collaborated with internal marketing and product teams to align content strategy with seasonal market needs and customer feedback
- Researched genetics, nutrition, growth and reproduction of Equine and Canine animals.
Senior Veterinary Technician
Brookfield Vet Surgery
09.2019 - 05.2024
- Led high-trust, customer-focused care as Senior Equine Technician and Acting Floor Manager, building rapport with Large Animal clients and mentoring future industry professionals, while overseeing surgical and medical operations in a fast-paced, service-driven environment.
- Built trusted client relationships through hands-on veterinary care, education, and continuity of service—translating complex health and treatment needs to concerned Owners
- Managed day-to-day clinical functions across hospital, surgery, and reception, supporting both animal health outcomes and front-of-house service—demonstrating agility in cross-functional settings
Emergency and Critical Care Technician
Animal Emergency Services
10.2022 - 04.2023
- Thrived in a high-pressure, fast-paced clinical environment, delivering gold-standard care while managing triage, medicine, and hospital workflows—demonstrating composure, adaptability, and strong client communication
- Maintained exceptional client service standards while navigating urgent, high-stress situations
- Recognised for accelerating through training and probation due to professional conduct and high performance, reflecting the initiative, pace, and resilience needed to quickly learn and represent new tech solutions in the field.
Large Animal Technician
Queensland University Of Technology
06.2021 - 03.2022
- Managed livestock care and nutrition across dual research sites, collaborating with academic and operational stakeholders to implement best-practice husbandry under national animal welfare codes—demonstrating independence, precision, and livestock insight
- Supported data-driven animal care and nutritional programs across dual livestock research sites, contributing to innovative enrichment protocols and welfare monitoring—translating scientific insights into practical outcomes
- Collaborated cross-functionally with academic researchers, facility managers, and animal technicians to implement data-driven nutrition and welfare protocols across dual livestock research sites—delivering strategic improvements in animal outcomes and operational efficiency
- Achievements: General Laboratory Practice Certification Training (GLP)
Senior Veterinary Technician
Animal Options Vet Clinic
07.2015 - 08.2019
- Led clinical operations and supported business continuity during a major organisational restructure, providing strategic reporting to directors, adapting service delivery to evolving client demands, and ensuring stock control and practice management continuity
- Leading senior clinical support and holistic technical support solutions in a mixed alternative medicine practice.
Master Trainer and Personal Assistant
CBJ Health Club
07.2006 - 12.2010
- Multiskilled and diverse role with a high demanding customer centric industry in Allied health and Membership Sales and Marketing.
- Working within a highly confidential and sensitive clinical environment with Governmental Departments and Specialists
- Reporting to Directors of maintenance, goods and services and troubleshooting of customer service complaints, with follow up solutions to ensure client satisfaction
- Working autonomously as a Personal Assistant to Child and Adolescent Specialist Psychiatrist in Health Club
- Developed strong working relationships with clients by understanding their unique goals and delivering customized training solutions.
Education
Bachelor of Applied Science - Veterinary Technology
University of Queensland
01.2016
Level C Instructor - undefined
Pony Club Association of Queensland (PCAQ)
01.2014
Master Trainer - Fitness
Australian Institute of Fitness
01.2005
Certificate III - Business Administration
T.A.F.E Queensland
01.2002
Skills
- Field proficiency
- Cultivating strong partnerships
- Customer relationship development
- Sales lead development
- Brand positioning techniques
- Territory sales management
- Solution-oriented sales techniques
- Statistical analysis
- Pipeline management
- Bilingual in Spanish
- Effective cross-team communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Timeline
National Sales and Marketing Manager
CEN Nutrition
05.2024 - Current
Emergency and Critical Care Technician
Animal Emergency Services
10.2022 - 04.2023
Large Animal Technician
Queensland University Of Technology
06.2021 - 03.2022
Senior Veterinary Technician
Brookfield Vet Surgery
09.2019 - 05.2024
Senior Veterinary Technician
Animal Options Vet Clinic
07.2015 - 08.2019
Master Trainer and Personal Assistant
CBJ Health Club
07.2006 - 12.2010
Level C Instructor - undefined
Pony Club Association of Queensland (PCAQ)
Master Trainer - Fitness
Australian Institute of Fitness
Certificate III - Business Administration
T.A.F.E Queensland
Bachelor of Applied Science - Veterinary Technology
University of Queensland
Interests
- Livestock Health and Nutrition
- Equestrian Nutrition and Performance – Dressage Rider
- Evidence based Innovation and Research
- Agistment Manager and Welfare Officer – Runcorn Pony Club
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