Nicole O'Farrell

Work History

Sales and Account Manager

Felix Transport

01.2019 - Current

Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Prepared sales presentations for clients showing success and credibility of products.
Managed revenue models, process flows, operations support and customer engagement strategies.
Evaluated costs against expected market price points and set structures to achieve profit targets.
Directed sales support staff in administrative tasks to help sales reps close deals.
Drove sales by developing multi-million dollar contract sales.
Developed sales strategy based on research of consumer buying trends and market conditions.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Compiled and analyzed data to determine approaches to improve sales and performance.
Built relationships with customers and community to establish long-term business growth.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Tech Support

Apple Care Support, Apple

01.2016 - 11.2018

Answered customer enquiries regarding their Apple devices
Trained users on how to operate components and systems.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Walked individuals through basic troubleshooting tasks.
Installed, modified, and repaired software and hardware to resolve technical issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Provided on-call support for critical issues related to Apple iOS and Devices.
Explained technical information in clear terms to non-technical individuals to promote better understanding.

Tourism Consultant

Sealink NT

01.2013 - 12.2015

Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Implemented automated office systems, optimizing client, and data communications as well as records management.
Assisted on Million Dollar Fish Campaign
Created social media content with consistent content and tone.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Interacted with clients in effort to take advantage of positive posts and feedback to boost brand identification.
Built personal relationships with guests to promote positive experiences.
Quoted prices, credit terms and other bid specifications.

Front Office Manager

Holiday Inn

02.2009 - 07.2010

Plan, organize and manage all aspects of hotel services, including reservations, accommodations, housekeeping and food & beverage.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Delivered performance reviews, recommending additional training or advancements.
Established team priorities, maintained schedules and monitored performance.
Follow work schedules and supervising team of over 20 personnel in routine assignments to improve productivity
Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.

Night Manager

Holiday Inn Melbourne Airport

04.2008 - 10.2009

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Conducted nightly inventory management procedures to track sales and stock levels.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Launched quality assurance practices for each phase of development
Created nightly shift task lists to assign duties to each employee.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Summary

Overview

Work History

Sales and Account Manager

Tech Support

Tourism Consultant

Front Office Manager

Night Manager

Education

BBA - Human Resource Management

VCE -

Skills

Timeline

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