Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Paff

88 Coaldrake Av Denman Prospect ,ACT

Summary

I am a 49 year old woman who has been out of the work force raising my children. My youngest is at an age where i can explore some new goals for myself. one of those goals being part time employment and study. i am currently studying Aromatherapy and am looking for a small team in a boutique or smaller size store where i can build relationships with other staff members. Im a hardworking employee with great customer service,im a multitasker and great time management abilities from my 27 years of parenting. i would be devoted to giving every customer a positive, relaxed and comfortable experience. Im an organized and motivated person seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

35
35
years of professional experience

Work History

Waitress, Barstaff, Room Service

Christmas Island resort and casino
Christmas Island, Western Australia
01.2024 - 07.2024
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Performed basic math calculations when computing bills for customers' meals.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Set up tables in between patrons to reduce wait times.
  • Prepared checks, itemizing total meal costs and taxes.
  • Responded to ad hoc cleaning duties at end of shift.
  • Filled condiments and napkin containers during slack periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Sales Assistant

Tobaco Hut
Conder , ACT
01.2023 - 02.2024
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Banking
  • filling in the books at end of day
  • managing petty cash
  • Assisted customers with returns, exchanges and refunds.
  • Informed customers about current promotions and discounts.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • stock take
  • weekly ordering of merchandise and leasing with sales reps
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Conducted periodic audits of merchandise pricing accuracy.
  • Cross-trained in other departments within the store including checkout counter operations.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Maintained records related to sales for store management.
  • Prepared merchandise for purchase or rental.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Exchanged merchandise for customers and accepted returns.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Fostered relationships with customers to expand customer base and retain business.
  • Accepted and completed cash, check and credit card payments.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.

Sales Assistant

newsaggent
Canberra, ACT
03.2004 - 02.2024
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Replenished merchandise on shelves as needed throughout the day.
  • Maintained cleanliness of the sales floor area at all times.
  • Answered incoming telephone calls to provide store, products and services information.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Understood and followed oral and written directions.

Hairdresser

Wispers Hair and Beauty Salon
Canberra, ACT
03.1992 - 12.1993
Whispersbooked future appointments to increase repeat business.

Sales Assistant

60 minuets drycleaners
Canberra, ACT
01.1990 - 11.1992
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.

Education

High School Diploma -

St Peters Catholic Collage
Canberra, ACT
12-1992

High School Diploma -

Padua Catholic High School
Canberra, ACT
12-1990

Skills

  • Customer Service
  • Order Accuracy
  • Safe Food Handling
  • Guest Relations Management
  • Task Prioritization
  • Organizational Skills
  • self motivated
  • team player
  • Complex Problem-Solving
  • Processing payments
  • Documentation And Reporting
  • Problem-Solving
  • Meeting Sales Goals
  • Merchandise Recommendations
  • Informed Product Selections
  • Team Collaboration
  • Excellent Written and Verbal Communication
  • Gift Wrapping
  • Building Customer Loyalty
  • Self Motivation
  • Inventory and StockingOrder Management
  • Time Management
  • Adaptability and Flexibility
  • Strong Communication and Interpersonal Skills

Timeline

Waitress, Barstaff, Room Service

Christmas Island resort and casino
01.2024 - 07.2024

Sales Assistant

Tobaco Hut
01.2023 - 02.2024

Sales Assistant

newsaggent
03.2004 - 02.2024

Hairdresser

Wispers Hair and Beauty Salon
03.1992 - 12.1993

Sales Assistant

60 minuets drycleaners
01.1990 - 11.1992

High School Diploma -

St Peters Catholic Collage

High School Diploma -

Padua Catholic High School

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Nicole Paff