Nicole Palmer
Lisarow,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Donor Service Nursing Assistant
Lifeblood (Gosford Centre)
01.2021 - 01.2022
- Complete phlebotomies for donations and blood tests.
- Accurate data entry of blood components and outcomes.
- Documented care actions by completing records and logs in medical software system.
- Commended by my educators on my speed for picking up new tasks and systems.
- Followed Infection control guidelines to reduce instances of infection.
- Greeted guests in with friendliness and professionalism.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
Assistant in Nursing
Northern Sydney Local Health District
01.2018 - 01.2020
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying client limitations.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- I was requested to work on the midwifery ward by their midwives and nursing unit manager due to my eagerness to learn and initiative in completing tasks.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
Home Care Assistant
Private Care
01.2017 - 01.2018
- Provided in home care to a variety of patients with a wide variety of needs
- Required regular thorough and accurate documentation for every shift
- I was requested by several clients to continue caring for them even after my shift was finished.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
Assistant in Nursing
Central Coast Local Health District
01.2016 - 01.2017
- Provided acute in-hospital care to a variety of patients and their families
- Required accurate documentation and a keen eye for details
- I was often requested by registered nurses and nursing unit managers to work on their wards due to my efficiency and ability to complete tasks in a timely manner.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Documented patient information and care activities in electronic health record.
Volunteer Activities Co-ordinator
The Orchids Age Care
01.2019 - 01.2019
- Organised activities for clients in the dementia ward with the help of a supervisor.
- Evaluated success of each activity and event to identify opportunities for future improvement.
- Researched new ideas for programs and activities, taking into consideration participants' suggestions.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
St Johns Volunteer
Central Coast Waters Division
01.2016 - 01.2017
- Trained in emergency medicine and participated in first aid care at events.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Paramedic Student
NSW Ambulance Service
01.2017 - 06.2020
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Transferred patients safely and securely to medical facilities for continued care.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Dispensed medications and monitored patient responses for adaptive treatment.
Education
Diploma in Health Practice Management -
TAFE Digital
11.2023
Certificate IV Health Administration -
TAFE Digital
01.2023
Statement of Attainment, Medical Records Coding -
TAFE Digital
01.2021
Certificate III in Business Administration (Medical) -
TAFE Digital
01.2015
Certificate III in Assistant in Nursing and Health Care -
NSW Health
01.2015
Skills
- Team Collaboration
- Microsoft Office Suite
- Medication Administration
- Fast Learner
- Communication
- Medical Terminology Knowledge
- Computer Literate
- Confidential Document Control
References
Kate Beatson, SCA (Skills coach and assessor) with Lifeblood (Gosford centre), kbeatson@redcrossblood.org.au, 4323 5310 Meghan Hesketh, Nursing Unit Manager Rosters, Hornsby hospital (Northern Sydney Local Health District), Meghan.Hesketh@health.nsw.gov.au
Timeline
Donor Service Nursing Assistant
Lifeblood (Gosford Centre)
01.2021 - 01.2022
Volunteer Activities Co-ordinator
The Orchids Age Care
01.2019 - 01.2019
Assistant in Nursing
Northern Sydney Local Health District
01.2018 - 01.2020
Home Care Assistant
Private Care
01.2017 - 01.2018
Paramedic Student
NSW Ambulance Service
01.2017 - 06.2020
Assistant in Nursing
Central Coast Local Health District
01.2016 - 01.2017
St Johns Volunteer
Central Coast Waters Division
01.2016 - 01.2017
Diploma in Health Practice Management -
TAFE Digital
Certificate IV Health Administration -
TAFE Digital
Statement of Attainment, Medical Records Coding -
TAFE Digital
Certificate III in Business Administration (Medical) -
TAFE Digital
Certificate III in Assistant in Nursing and Health Care -
NSW Health
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