Nicole Parsons
Haynes,WA
Summary
Driven by a passion for excellence, I leveraged my time management and communication skills at Genesis Health and Fitness to significantly enhance client satisfaction and retention. Specializing in consultative sales and personalized fitness plans, I consistently exceeded sales targets and client expectations, fostering lasting relationships and a positive team environment.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Genesis Health And Fitness
04.2020 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Personal Trainer
Genesis Health And Fitness
05.2019 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
Education
Certificate III Certificate IV - School Based Education Support
Institute of Teacher Aide Course
Perth, WA02.2025
Certificate IV - Health And Fitness
Fit College
Perth, WA09.2018
Certificate III - Children’s Services
Central Institute of Technology
Perth, WA12.2013
Skills
- Time management
- Customer relationship management
- Communication skills
- Leadership skills
- Motivational
- Relationship building
- Active listening
Timeline
Sales Consultant
Genesis Health And Fitness
04.2020 - Current
Personal Trainer
Genesis Health And Fitness
05.2019 - Current
Certificate III Certificate IV - School Based Education Support
Institute of Teacher Aide Course
Certificate IV - Health And Fitness
Fit College
Certificate III - Children’s Services
Central Institute of Technology
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